WARRANTIES AND GUARANTEES
Does Frank Darling offer jewelry insurance?
Your Frank Darling purchase is fully insured from the moment it leaves our hands until the moment you sign for its delivery If you purchase any items over $1,000, we’ll also give you a complimentary appraisal. You can expect to pay between 1% and 2% of the rings appraised value per year in insurance costs.
Appraisals are part art, part science. It’s shockingly common for retailers to artificially inflate the appraisal to give customers the feeling of “getting a deal.”
The result? Higher monthly premiums.
The appraisal isn’t a measure of what the ring is worth, just how much it’s getting insured for.
At Frank Darling, we take an honest approach to your appraisal. rings are appraised within 5% of their purchase price. You can thank us later, it’ll save you thousands of dollars over the course of ownership.
If you have an existing homeowners or renters policy, your ring can easily be added onto the policy. This is the usually the most affordable way to insure your ring.
If not, we partner with Jewelers Mutual to offer insurance to our customers at the point of sale. Jewelers Mutual offers comprehensive repair and replacement coverage for fine jewelry to protect against loss, theft, damage, and mysterious disappearance.
Refer a friend
Friends help friends get engaged.
Know a friend who’s thinking about popping the question? Invite them to Frank Darling using a unique referral code. There’s no limit to how many you can invite.
They’ll receive a complimentary $100 credit, and you’ll sleep easy, knowing they’re in good hands. You’ll also earn $100 discount on your purchase.
Do you have a diamond upgrade program?
Frank Darling realizes that life changes, and so do your needs, wants and budget for the finer things in life.
Because of this, we offer a lifetime upgrade program on all GIA graded natural and heirloom diamonds. Through this program, you’ll receive a credit equal to 100% the original price of your diamond towards the purchase of a new diamond of 50% greater carat, or more.
The Fine Print:
• Diamonds ◦ All GIA graded diamonds purchased from Frank Darling are eligible. ◦ Lab diamonds are not eligible for upgrade. ◦ Your diamond must be in its original condition. ◦ Any damage to the original diamond will disqualify it. • Credit ◦ You will receive credit equal to 100% of the original price toward the purchase of a new diamond. ◦ Credit cannot be applied to a setting. ◦ The price of your new diamond must be at least 1.5x the price of your original diamond. ◦ The credit value will be based solely on the value of the original diamond, not its setting. • Setting ◦ If your setting fits your new diamond and is in reusable condition, we can set your new diamond in your original setting. ◦ If your original setting cannot be reused, you may keep the original setting, or we can recycle it for you and provide a discount on a new one.
Free lifetime cleaning & polishing
Your ring was crafted with care to stand the test of time. All Frank Darling rings are of heirloom quality and with a little regular maintenance will stand the test of time. We offer complimentary ring cleaning and polishing for all rings.
As part of this service, we:
• Inspect the prongs to make sure no diamonds are at risk of coming loose • Give the ring an ultrasonic cleaning to remove oil and dirt • Hand polish the setting • Repairs to your setting can also be made at affordable rates.
Allow up to three weeks for shipping and labor.
Insured shipping costs are not included, and are based on the value of the ring. Email us at email@example.com for a prepaid FedEx label to get started.
Missing your ring? Consider ordering a stand in.
Do you offer complimentary appraisals?
Frank Darling offers a complimentary appraisal for all diamond jewelry over $1000. The appraisal value is determined using current market data by our head gemologist.
Because there are no standards in the appraisal business, retailers artificially inflate the appraised ring value to give customers the feeling of “getting a deal.”
The result? Higher monthly premiums.
You can expect your ring to be appraised at or near the purchase value of the jewelry. By protecting the “true” value of the item we save you thousands of dollars over the course of ownership.
The appraised value is equal to the total replacement value of the ring in the event of loss or damage, and is not representative of the resale value of the diamond on the wholesale market.
Our “yes” guarantee
Nervous about popping the question? Frank Darling offers a 30 day “yes guarantee.” If you’re not 100% delighted with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange including shipping – no if’s and’s, but’s or sneaky restocking fees.
Our “yes guarantee” is limited to one return every six month period.
How it works:
• Contact your concierge, e-mail us at firstname.lastname@example.org or text us as 646-859-0718. • Within one business day, we’ll e-mail you a pre-paid, fully insured FedEx 2-Day return label, along with instructions on how to safely package your items. • Take your order to the nearest FedEx and mail it back. They can assist with packaging as needed. • Your order will arrive within two business day (excluding weekends and holidays). • Your refund will be processed within two weeks, in the form of the original purchase.
What is your warranty policy?
Frank Darling prides itself on exceptional quality. Each ring is hand inspected prior to shipment and signed off on by our head of quality. If you receive your ring and notice a manufacturing defect, let us know.
We offer a lifetime warranty against manufacturing defects. If we determine your ring has a manufacturing defect, we’ll repair or replace it free of charge. If the ring is no longer available, Frank Darling may, in its discretion, replace with like-kind or issue a refund equal to the price of the original item.
Damage and everyday wear is not covered by our manufacturer’s warranty. We encourage you to talk to your concierge about best practices for ring care, and take advantage of our free lifetime cleaning and polishing.
Please note Frank Darling rings are handmade, and subtle variations in craftsmanship are one of the many things that make each item unique. These give our products character and are not considered a defect.
How/when will I receive my receipt, appraisal or certificate?
In the US, over 12.4 million trees and 13 billion gallons of water are consumed each year in the creation of paper receipts, generating 1.5 billion pounds of waste and 4 billion pounds of CO2.
90% of receipts end up in the trash can.
Frank Darling likes trees, thus we’ve opted for a paper-free approach to:
• Receipts • Appraisals • Diamond Certificates
On purchase, you’ll receive a confirmation purchase and copy of your digital receipt to the email address on file. If you’d prefer this sent to a different email, contact us at email@example.com.
The subject of this e-mail is: Frank Darling Order Confirmation and Receipt Order #XXXXXX.
Purchases over $1000
If your purchase includes a product over $1000, you will also receive an appraisal via email.
The subject of this email is: Frank Darling Appraisal Order #XXXXXX.
Purchases including certified diamonds
If your purchase includes GIA, IGI or GCAL certified diamonds, you’ll also receive a digital certificate for your diamond. The digital certificate can be printed and used for insurance, appraisal or sale. The paper certificate remains stored at a vault in our office.
The subject of this email is: Frank Darling Diamond Certificate Order #XXXXXX.
If you’d like to receive a paper certificate, email us at firstname.lastname@example.org and we’re happy to oblige.
I’m not sure what to get. Do you offer placeholder rings?
It’s a conundrum. You don’t want to take your ring off, but you also don’t want to risk theft or damage.
Frank Darling offers our entire collection set with cubic zirconia as an identical match your engagement rings. These rings are great to wear to the gym, on vacation, or while traveling for work.
Mock rings are available for custom and non-custom orders and can be ordered at the time or, or post-purchase.
Interested in getting a duplicate? Contact your concierge, email us at email@example.com.
Does Frank Darling offer a replacement “mock” rings?
Propose now, shop later.
Not sure what your sweetheart desires, don’t want to ruin the surprise? There are lots of reasons to consider a placeholder ring ranging from financial priorities, destination proposals, a sudden compulsion to declare your love or the desire to collaborate with your soon to be fiancee without ruining the surprise. In their essence, placeholder rings are practically romantic.
This temporary stand-in for your forever ring an help override the practical considerations and focus on the romance.
Our placeholder ring and most popular style is The Harper No. 1. A classic, signature solitaire in white gold, set with a 1 carat CZ stone.
Post-proposal, your concierge will work with you and your new fiance to custom design the ring of their dreams.
Should you choose to return the placeholder, the cost will be credited against your final purchase.