Need a hand?
We’re available by text and chat every day, 9 a.m.–9 p.m. ET.
Custom Settings & Design
What if I already have a diamond?
We love resetting vintage stones for our customers. Our Bring Your Own Diamond program makes resetting a breeze.
If you’re in the NY area we can pick your diamond up for you, and have it reset in any of our core settings.
If you’re outside of the NY area we can send you a prepaid, insured UPS shipping label and instructions on how to ship your diamond to us. The cost of shipping will be added to your order and is based on the value of the diamond. It generally runs $50 to $100. The cost of return shipping is included in your order.
We’ll also need you to include your original diamond certification with your order so we can verify the stone and make sure it isn’t enhanced.
If you’d like to melt down your existing setting let us know. We’ll issue a credit for the gold or platinum towards your new ring!
Do you make custom pieces?
We can make modifications to any design in our collection. We can also make completely custom designs from scratch. We don’t charge for design services, we do charge if there is an increase to the carat weight or metal.
On average, customization takes one week.
To learn more, text us at (646) 859-0718.
What choice of metal is best for my lifestyle?
There are many different factors to consider when choosing a metal. They range from durability, to allergens and more. To help you make an informed decision, contact your concierge. You can also contact us at email@example.com text us at (646) 859-0718.
Are all your white gold rings rhodium-plated?
Yes, we plate all our white gold rings with rhodium unless you request otherwise Rhodium gives white gold a whiter, more brilliant look. If you prefer the softer and slightly warmer look of unplated 18k white gold, just let us know.
Where do you make your jewelry?
Each of our rings is handcrafted from scratch and made to order by our experienced artisans in NYC.
What is recycled gold? How does that impact quality?
Recycled metals are reclaimed metals from post-consumer sources that are re-refined back into their pure elements.
Our recycled metals have the same quality as newly mined metals.
By using recycled metal we reduce the need for additional dirty mining of precious metals. Our sources include recycled jewelry, industrial products, and electronics.
Insured Shipping & Free Returns
When will my order ship?
Orders ship two to three weeks after they are placed.
Shipping is free of charge. All shipments are sent via UPS Next Day Air and are insured for the full value of your purchase. Signature is required upon delivery.
In some cases it may be possible to expedite your order. Please contact your concierge or send your request to firstname.lastname@example.org.
How are orders shipped?
Shipping is free of charge. All shipments are sent via FedEx 2 Day service and are insured for the full value of your purchase. Signature is required upon delivery for all shipments. Orders sent to residential addresses will be shipped via FedEx Home Delivery, which delivers Tuesday through Saturday. Orders shipping to commercial addresses are delivered Monday through Friday.
Can I expedite the process?
In some cases it may be possible to expedite your order. Please contact your concierge or send your request to email@example.com or text us here (646) 859-0718.
Do you ship internationally?
We currently ship to most of Europe, Australia and Canada, as well as to other countries on an order by order basis. If you’re looking to have your package shipped internationally email us to firstname.lastname@example.org and we can help.
Is my ring insured during shipment?
Every shipment is fully insured for its entire value until it is marked as delivered by the carrier. We recommend tracking your package once it’s been shipped and making yourself available to sign for it.
Is your packaging discreet? What does the box look like?
Yes, your order will arrive in a white, unmarked cardboard box. It won’t have any logos or branding. The shipping label will not display Frank Darling or any identifying marks. If you need any special arrangements for delivery, please contact your concierge or email@example.com.
Where can an order be shipped?
We can ship to your home, office, and UPS pickup locations. We cannot ship to PO boxes, APO boxes, or international addresses yet. But, we are working on it.
How is my sales tax calculated?
Your shipping address will determine whether or not you are charged for sales tax. Orders delivered to New York and Delaware will be charged sales tax. Orders delivered to other states are free of tax.
How do I make a return?
If your order isn’t perfect, you can return it free of charge within 30 days. To make a return, just contact your concierge, text us at (646) 859-0718, or email firstname.lastname@example.org and we’ll get you a shipping label.
Returns are free of charge and there is no restocking fee. 100% of your order will be refunded so long as it is returned in its original condition. We are only able to allow one return per customer in a six month period but if you anticipate special circumstances please contact us before you place your order.
Are returns free?
Yes, returns are free. You won’t pay for shipping or a restocking fee. So long as your products are returned in their original condition, we will refund 100% of your payment. We are only able to allow one return per customer in a six month period but if you anticipate special circumstances please contact us before you place your order.
Can I update/cancel my order after placing?
We will do our best to accommodate any changes. Just contact your concierge or email@example.com or text us at (646) 859-0718 with your order number and your request.
Try At Home
How does try at home work?
Our try at home service includes sterling silver and cubic zirconia ring replicas that allow you to preview our collection in the comfort of your home. To use our try at home service, select four styles, add them to your try on kit, and we will ship them to you via USPS priority mail. Within five days, return them using our prepaid USPS shipping label.
Is try at home free?
Our try at home service is free. On checkout, your card will be billed for a fully refundable $200 security deposit. Your security deposit will be refunded once the kit is returned and not damaged beyond repair.
What are replica rings?
Our try at home kit features replica rings made from sterling silver and cubic zirconia stones. Our rings are plated with rhodium, yellow gold, or rose gold to replicate the real thing. At the moment, replica rings are only available in size seven.
How many try at home kits can I order?
We can ship one try at home kit per order. If you don’t find the ring you love on your first order, you can order a new kit as many times as you like.
Engraving, Sizing & Resizing
Is engraving free?
Yes, engraving is a free service that we offer for most styles of engagement rings and wedding bands.
What can I get engraved?
Most of our rings can be engraved. However, due to their design, eternity bands cannot be engraved. Engraving is free with purchase and selected on the product page.
Can all rings and bands be engraved?
Most of our rings can be engraved. However, due to their design, eternity bands cannot be engraved. If you have any questions about what can be engraved, contact your concierge or firstname.lastname@example.org or text us at (646) 859-0718 and we will help.
How do I find the right size?
Text us for a free ring sizer: (646) 859-0718 or order a free try at home kit which comes with a ring sizer.
Is resizing free?
Resizing is free for life. You will only need to pay for shipping which costs approximately $40 round trip, and includes insurance. Resizing takes one week plus shipping time. We cannot resize eternity bands, unfortunately, due to their design. If you have any questions reach out to your concierge, text us at (646) 859-0718 or email email@example.com.
Can I get my ring resized locally instead of sending it back?
Getting your ring resized at another jeweler will void your warranty, because of this, Frank Darling offers free resizing and polishing for life (shipping excluded). We recommend a once annual check up to keep your ring sparkling for years to come. To get started email us at firstname.lastname@example.org or text us at (646) 859-0718.
How do I initiate a repair/cleaning/resize?
Contact your concierge, text us at(646) 859-0718, or email email@example.com and we’ll take care of the rest.
Diamond Sourcing & Ethics
What is your conflict-free diamond policy?
Read about our conflict-free diamond policy here.
What is a conflict diamond?
A conflict diamond was purchased from a source that funds conflict or is in violation with the UN resolutions related to diamond sales.
When are diamonds registered on blockchain?
Blockchain diamonds at the point of first sale. All subsequent transactions are traced from mine to finger. The registration can be found etched into the girdle of the diamond and the diamond is guaranteed back to the country of origin. Diamonds from “Botswana” include “Botswana sort” and can be from Canada, Russia, Namibia or Botswana or South Africa.
Do diamonds registered on blockchain cost more?
No, these diamonds are priced the same as our naturally mined conflict-free diamonds.
Do you offer lab-grown diamonds?
We are proud to offer an extensive selection of lab grown diamonds. Lab grown diamonds are a sustainable and eco-friendly alternative to natural mined diamonds. They are equally beautiful, and have the same physical, optical, and chemical characteristics characteristics as mined diamonds.
I already own a diamond. Can you set it in one of your settings?
We may be able to set your diamond. Please inquire with your concierge about our bring our own diamond program, text us at (646) 859-0718, or email firstname.lastname@example.org.
Do you work with other types of stones?
We can source any type of stone your desire, and have experience working with diamonds, sapphires, emeralds, rubies, moissanite, salt and pepper diamonds and more.
What are lab-grown diamonds?
Lab-grown diamonds are chemically, optically and physically identical to natural diamonds. All Frank Darling lab-grown diamonds are IGI certified, and graded using the same certification process as natural mined diamonds.
Lab-grown diamonds are an environmentally friendly alternative to natural mined diamonds. Because of they are not a finite resource, and due to the decreasing cost of the technology used to produce them, they are up to 40% less expensive than mined diamonds.
What are recycled diamonds?
Recycled diamonds, or heirloom diamonds are estimated to be over 10% of the global supply of diamonds. They are rarely labeled as such, and generally sell for the same price as newly mined diamonds. Recycled diamonds have the smallest environmental footprint out of any of our offerings and are without a doubt the most sustainable option. Many of our mined diamonds are recycled.
Where are your melee diamonds sourced?
Melee refers to the small stones used in pave and halo settings. Due to it’s small size and relatively high cost of handling, melee is even more difficult to establish provenance than larger diamonds. We do our best to use 100% recycled or lab grown melee for all settings. Unless otherwise requested we will match the type melee used in your setting to your choice of center stone. If you’d prefer a different type of melee, we’re happy to oblige.
Are your diamonds conflict-free?
All diamonds that Frank Darling offers are conflict-free, and fall into one of three categories.
Newly mined diamonds
New mined diamonds offered by Frank Darling are certified conflict free in accordance with the Kimberly Process.
Heirloom mined diamonds
Recycled diamonds are purchased within the United States, have been recycled, and are a sustainable alternative to new mined diamonds.
Lab grown diamonds
Lab Grown diamonds are a fully traceable and sustainable alternative to mined diamonds.
Payment, Financing & Upgrades
What payment methods do you accept?
Frank Darling accepts all major US credit cards. In addition we offer Affirm financing.
Do you offer financing?
Yes! We offer financing starting at 0% through Affirm. You can finance up to $17,500 and have the option to pay a downpayment of up to $12,500 for a maximum purchase amount of $30,000. Interest doesn’t compound and there are no late fees, service fees, prepayment fees, or any other hidden fees. You will receive an immediate approval decision including the loan amount, monthly payments and APR. E-mail and SMS reminders as well as autopay make payment easy.You can select this option on the checkout page.
Why was my request for financing denied?
If you were denied financing, please contact email@example.com or call (855) 423-3729.
Warranties and Guarantees
Does Frank Darling offer jewelry insurance?
Your Frank Darling purchase is fully insured from the moment it leaves our hands until the moment you sign for its delivery. You can expect to pay between 1% and 2% of the rings appraised value per year in insurance costs.
If you have an existing homeowners or renters policy, your ring can easily be added onto the policy. This is the usually the most affordable way to insure your ring.
Alternative insurance partners are Jewelers Mutual or Lavalier.
Jewelers Mutual and Lavalier offer comprehensive repair and replacement coverage for fine jewelry to protect against loss, theft, damage, and mysterious disappearance.
Do you have a diamond upgrade program?
Frank Darling realizes that life changes, and so do your needs, wants and budget for the finer things in life.
Because of this, we offer a lifetime upgrade program on all GIA graded natural and recycled diamonds. We don’t yet have an upgrade program for lab grown diamonds. Through this program, you’ll receive a credit equal to 100% the original price of your diamond towards the purchase of a new diamond of 50% greater carat, or more.
The Fine Print:
• All GIA graded diamonds purchased from Frank Darling are eligible.
• Lab diamonds are not eligible for upgrade.
• Your diamond must be in its original condition.
• Any damage to the original diamond will disqualify it.
• You will receive credit equal to 100% of the original price toward the purchase of a new diamond.
• Credit cannot be applied to a setting.
• The price of your new diamond must be at least 1.5x the price of your original diamond.
• The credit value will be based solely on the value of the original diamond, not its setting.
• If your setting fits your new diamond and is in reusable condition, we can set your new diamond in your original setting.
• If your original setting cannot be reused, you may keep the original setting, or we can recycle it for you and provide a discount on a new one.
Free lifetime cleaning & ring polishing
Your ring was crafted with care to stand the test of time. All Frank Darling rings are of heirloom quality and with a little regular maintenance will stand the test of time. We offer complimentary ring cleaning and polishing for all rings.
As part of this service, we:
– Inspect the prongs to make sure no diamonds are at risk of coming loose
– Give the ring an ultrasonic cleaning to remove oil and dirt
– Hand polish the setting
– Repairs to your setting can also be made at affordable rates.
Allow up to three weeks for shipping and labor.
Insured shipping costs are not included, and are based on the value of the ring.
Email us at firstname.lastname@example.org for a prepaid FedEx label to get started.
Do I need to have my ring appraised?
Certain insurance companies require an appraisal to issue the insurance policy. If you’re thinking about having your ring insured, the first thing to do is check if your provider of choice requires this.
If so, we can have your ring appraised at a third party appraiser for $100. Appraisals generally take one day.
Our 30 Day Guarantee
If you’re not 100% delighted with your purchase, you may return it in its original, unworn condition within 30 days from the date of receipt for a full refund or exchange including shipping.
Our “yes guarantee” is limited to one return every six month period.
How it works:
– Contact your concierge, e-mail us at email@example.com or text us as 646-859-0718.
– Within one business day, we’ll e-mail you a pre-paid, fully insured FedEx 2-Day return label, along with instructions on how to safely package your items.
– Take your order to the nearest FedEx and mail it back. They can assist with packaging as needed.
– Your order will arrive within two business day (excluding weekends and holidays).
– Your refund will be processed within two weeks, in the form of the original purchase.
What is your warranty policy?
Frank Darling prides itself on exceptional quality. Each ring is hand inspected prior to shipment and signed off on by our head of quality. If you receive your ring and notice a manufacturing defect, let us know.
We offer a lifetime warranty against manufacturing defects. If we determine your ring has a manufacturing defect, we’ll repair or replace it free of charge. If the ring is no longer available, Frank Darling may, in its discretion, replace with like-kind or issue a refund equal to the price of the original item.
Damage and everyday wear is not covered by our manufacturer’s warranty. We encourage you to talk to your concierge about best practices for ring care, and take advantage of our free lifetime cleaning and polishing.
Please note Frank Darling rings are handmade, and subtle variations in craftsmanship are one of the many things that make each item unique. These give our products character and are not considered a defect.
How/when will I receive my receipt, appraisal or certificate?
In the US, over 12.4 million trees and 13 billion gallons of water are consumed each year in the creation of paper receipts, generating 1.5 billion pounds of waste and 4 billion pounds of CO2.
90% of receipts end up in the trash can.
Frank Darling likes trees, thus we’ve opted for a paper-free approach to:
– Diamond Certificates.
On purchase, you’ll receive a confirmation purchase and copy of your digital receipt to the email address on file. If you’d prefer this sent to a different email, text us at (646) 859-0718 or email us at firstname.lastname@example.org.
The subject of this e-mail is: Frank Darling Order Confirmation and Receipt Order #XXXXXX
Purchases over $1000
If your purchase includes a product over $1000, you will also receive an appraisal via email.
The subject of this email is: Frank Darling Appraisal Order #XXXXXX
Purchases including certified diamonds
If your purchase includes GIA, IGI or GCAL certified diamonds, you’ll also receive a digital certificate for your diamond. The digital certificate can be printed and used for insurance, appraisal or sale. The paper certificate remains stored at a vault in our office.
The subject of this email is: Frank Darling Diamond Certificate Order #XXXXXX
If you’d like to receive a paper certificate, email us at email@example.com and we’re happy to oblige.
I’m not sure what to get. Do you offer placeholder rings?
It’s a conundrum. You don’t want to take your ring off, but you also don’t want to risk theft or damage.
Frank Darling offers our entire collection set with cubic zirconia as an identical match your engagement rings. These rings are great to wear to the gym, on vacation, or while traveling for work.
Mock rings are available for custom and non-custom orders and can be ordered at the time or, or post-purchase.
Interested in getting a duplicate? Contact your concierge, email us at firstname.lastname@example.org or text us at 646.859.0718.
Does Frank Darling offer a replacement “mock” rings?
Propose now, shop later.
Not sure what your sweetheart desires, don’t want to ruin the surprise? There are lots of reasons to consider a placeholder ring ranging from financial priorities, destination proposals, a sudden compulsion to declare your love or the desire to collaborate with your soon to be fiancee without ruining the surprise. In their essence, placeholder rings are practically romantic.
This temporary stand-in for your forever ring an help override the practical considerations and focus on the romance.
Our placeholder ring and most popular style is The Harper No. 1. A classic, signature solitaire in white gold, set with a 1 carat CZ stone.
Post-proposal, your concierge will work with you and your new fiancé to custom design the ring of their dreams.
Should you choose to return the placeholder, the cost will be credited against your final purchase.
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