Need a hand?
We’re available by text and chat every day, 9 a.m.–9 p.m. ET.
Placeholder & Travel Rings
Do you offer placeholder rings?
Yes, you can purchase a sterling silver and CZ placeholder ring for $250. Should you decide to purchase with us post-proposal, this can be traded in and credited towards your engagement ring purchase of $4,000 or more. Only styles in our collection are available as placeholders and they are pre-set with a standard size CZ stone between one and two carats.
What sizes do the placeholder rings come in?
4 through 8, including half sizes.
Do you offer travel rings?
Yes, if you purchase your engagement ring through us we can make an exact replica of your ring in sterling silver and CZ for $500.
Are placeholder rings eligible for return?
No, placeholders rings are excluded from our 30 day free return policy, but can be credited towards an engagement ring purchase of $4,000 or more. One placeholder can be credited towards one ring.
Materials & Sustainability
Where do you make your jewelry?
Are rings are made to order by our experienced bench jewelers in NYC.
Do you rings come in 14K gold?
Yes, any ring can be purchased in 14K gold. Usually, it’s around $50 less.
What kind of metal do you use?
We use 100% recycled gold and platinum.
What is recycled gold? How does that impact quality?
Recycled gold is reclaimed from post-consumer sources and re-refined. It’s exactly the same as newly mined gold without the environmental damage. Our sources include recycled jewelry, industrial products, and electronics.
Are your white gold rings rhodium-plated?
Yes, we plate all our white gold rings with rhodium unless you request otherwise. Rhodium gives white gold a whiter, brighter look.
Do you offer non-rhodium plated white gold?
We do! If you’d prefer your white gold raw (no rhodium plating) just let us know.
Do you offer gold which is not quite yellow and not quite pink?
Yes, this goes by a variety of names but basically has a lower copper content than rose gold, but more than yellow gold. If this is something you’re interested in, let us know.
What’s in your 18K rose gold?
Our 18K rose gold is 75% gold, 24% copper, 1% silver with trace elements of zinc. The zinc accentuates the color of the copper and gives it a lovely blush pink hue.
What’s in your 18K yellow gold?
Our 18K gold alloy is 75% gold, 15% silver, and 10% copper.
What’s in your 14K white gold?
Our 14K white gold alloy is 58% gold, 23% copper, 9% copper and 10% nickel.
What’s in your 18K white gold?
Our 18K white gold alloy 75% gold, 14% copper, 5% zinc and 6% nickel.
What’s in your platinum?
Our platinum alloy is 95% platinum and 5% ruthenium, another member of the platinum family.
Customization & Making Your Ring
Is there a design fee?
Custom design is free for orders over $2,000.
What is the minimum spend for a custom order?
How long does it take to make a ring?
About three weeks from CAD approval to receipt.
Can I customize a setting from your collection?
Absolutely. All of our settings can be customized. Get started by requesting a free sketch here or text (646) 859-0718 to chat with a designer.
How does the custom design process work?
Get started by taking the ring quiz to request a free sketch. Sketches are free, and you can request as many as you like.
When you’re ready, book a consultation with a designer who can help work through the details.
Once the design is finalized, your designer will curate a list of stones for you to choose from based on your quality requirements and price point.
Finally, we model your ring design in 3D. If you’d like we can also send you a wax prototype.
When you’re ready to pay, we’ll send you an invoice for payment to check out through our website.
Can you make a 3D model of my ring?
Yes, but there’s a $200 non-refundable deposit per ring which is credited towards your order.
What if I change my mind after receiving my 3D ring mock-up or wax prototype?
One 3D mockup + two rounds of minor revisions are included with your order. If you change your mind after seeing your 3D mock-up or receiving your wax prototype this is an additional $150.
Can custom settings be returned?
Yes, our 30 day free returns policy applies to custom and non-custom designs.
Can I see my ring before I buy it?
Yes! We can send you a wax prototype to try on at home. One prototype is included with the order. Additional prototypes can be purchased for $50.
Can you ship a wax prototype of my ring internationally?
Yes, but shipping is not included. This costs around $50.
Questions About the Collection
How thick are your bezels?
We’re known for our light, airy bezels. On average, our bezels are .5mm
How thin of a band can I get?
Our minimum band thickness is 1.35mm. While other websites do offer bands thinner than that, those bands will bend and deform with wear. We recommend a 1.5mm band and up.
Can I do pavé 3/4 of the way around the band instead of 1/2?
Yes, just ask!
How is your mill grain detailing applied?
Our mill grain detailing is done by hand. In certain cases, where there isn’t enough room, it’s cast into the ring.
How thick are your prongs?
Around .75mm when finished.
How are your prongs finished?
Our classic prong finish is a claw prong, sometimes also referred to as a talon. We can also do a round or square finish.
Diamond Price Match Guarantee
Do you price match with other websites?
Yes, we can typically match if the price of the diamond is lower, the diamond is listed on a major website and you are not ordering a custom setting.
Tell me more!
The diamond must have the same certificate number and four C’s.
The diamond must be listed on one of the following major platforms: Blue Nile, Brilliant Earth, James Allen, Yadav, With Clarity, Do Amore
The price match only applies to diamonds listed on frankdarling.com.
The price match guarantee is only valid before you purchase, not after.
You must verify the price by sending a link to the listing.
The price must be available to the general public and not discounted at the time of your purchase from Frank Darling.
The stone must be available for sale.
The price must be in USD.
The diamond is not eligible for further discounts from Frank Darling
We will honor the price for 48 hours from the time of the request
Bring Your Own Stone
Do you set heirloom stones or stones purchased from another website?
Not at this time. In order to purchase one of our settings the center stone must also be purchased through us.
Can you melt down my old setting?
Yep! We can melt it down and give you a credit towards your order. The credit is usually $50 – $100.
Can I have my local jeweler set my stone in your setting?
Not at this time.
Shipping and Packaging
How will my engagement ring ship?
If you’re in the US it will ship via UPS next day air. If you’re overseas it will ship UPS worldwide express.
Is my shipment insured?
Yes, from the time it leaves our studio until you sign for it it’s insured for the full value.
Is your packaging discrete?
Yes, it ships in a UPS express box with no labeling on the outer box.
Is shipping free?
Always. Complimentary next day air shipping is included with all engagement ring purchases over $1,000. Purchases under $1,000 ship via 2 day air.
Can you rush my order?
Yes, rushes can be accommodated on a case by case basis but do cost a bit more.
There’s a $250 fee for rush orders on styles from the collection. Delivery sooner than two weeks (14 days) is considered a rush.
There’s a $350 fee for rush orders on custom styles. Delivery sooner than three weeks (21 days) is considered a rush.
How do I pay?
You can pay with a credit card, paypal or bank transfer. We also offer financing with Affirm, and interest free layaway.
Do you offer a bank transfer discount?
Yes, it’s 1.5%.
How does your layaway program?
You pay 60% upfront, and the remaining 40% in 2 equal payments. We make the ring when we receive the second payment, and deliver the ring when we receive the third.
Warranties & Guarantees
Do you offer a warranty program?
Yes, we offer a lifetime manufacturers warranty. This covers issues due to manufacturing, but not from regular wear and tear.
Resizing & Maintenance
Do you offer free resizing?
Yes, all domestic orders for engagement rings and wedding bands come with one free resizing + round trip shipping within 60 days of receipt.
International orders for engagement rings and wedding bands also come with one free resizing, excluding shipping. The cost of shipping is based on the value of the ring.
Further resizing’s are free for life, excluding shipping.
Rings are resized by adding or removing a small amount of metal from the back or side of the band, depending on if there are diamond accents or an engraving. There are no marks left behind, but the band may be slightly thinner or thicker when completed.
Some rings, like eternity bands, can’t be resized.
We can size a ring up or down a maximum of two sizes.
How do I figure out my size?
Ask us and we can send you a free ring sizer.
How should a ring fit?
Your ring should feel a bit tight when it goes over your knuckle, but not pinch when on. If you have larger knuckles that prevent you from getting the right size, we can add speed bumps to the inner surface of the band to help hold it upright. These can be added at any point post-purchase. Engagement rings are top-heavy, and a too-big ring will spin on your finger and annoy you.
How long does resizing take?
About one week excluding shipping.
How long does prong tightening take?
A few days excluding shipping.
How long does polishing tightening take?
A few days excluding shipping.
How much does it cost to ship my ring to you for annual maintenance?
$50 – $100 each way depending on the value of the ring.
What is your return policy?
30 day free returns on eligible purchases from the date of receipt.
Rings purchased through our bring your own stone program are not eligible for return.
Placeholder rings are not eligible for return.
Only one ring per customer is eligible for return every 6 months.
If you’re purchasing the ring on layaway, the diamond can be returned for 30 days from the date of the first payment. The setting can be returned for 30 days from the date of receipt.
Once we receive your ring back we’ll verify the item is in like-new condition and process the return within 3-5 days. It can take up to two weeks to be processed fully.
The certificate must be returned with the diamond. There’s a $250 fee for missing certificates.
Complimentary Care Plan
What is the complimentary care plan?
Our complimentary care plan includes free resizing, polishing, prong tightening, and resizing for life on all engagement rings in which the center stone was purchased through us, at list price.
Shipping is not included, but we can provide an insured shipping label at reduced rates. It’s between $2o – $100 each way depending on the value of the ring.
For stones in which we are honoring our price match guarantee the complimentary care plan can be purchased as a standalone plan for an additional $250.
Valid for US orders only.
Home Try On
What carat weight are the rings in my try home kit?
Carat varies based on the collection. The Sidney and Parker collections are mostly one carat, Billie is mostly 1.5, and Mason and Harper are mostly 2. Contact us at email@example.com to be sure.
I lost my return label, help!
Email us at firstname.lastname@example.org and we can send a replacement.
What size are the try at home samples?
Does the try at home kit include a free ring sizer?
My try at home kit says it was delivered but I don’t have it.
Sometimes USPS scans the kits before delivering them. Don’t stress. Give it 1-2 more days to arrive. Often it’s been misdelivered to a neighbor or shows up shortly after the scan. If it still doesn’t show up, email us at email@example.com and we can help.
What if I need a little more time with my kit?
Email us at firstname.lastname@example.org and we can extend the return window by a few days.
What if I want to try on more than four rings?
While there’s no limit to the number of try at home kits you can order, we can only ship one / customer at a time. As soon as we receive your first kit back, you’re welcome to order another!
Are bands available for home try on?
What happens if my try at home kit shows up late?
You can keep the kit for five days from the date of a receipt, even if it shows up late.
What’s the penalty for not returning my try at home kit?
Your card on file will be charged $250.
International Specific Questions
Do I have to pay duties and taxes?
This depends on where you live. Duties and taxes vary country by country and can range from 0% to around 25%. It’s a good idea to factor this into your budget. Contact us if you’d like help estimating how much this will be.
When do I pay for duties and taxes?
Once your order ships, customs will contact you when they receive the package to pay the duties and taxes. After they receive payment, the order is released.
Does Frank Darling pay the duties and taxes on my behalf?
No, these are collected directly by customs after your order ships.
How long is international shipping?
International packages ship via UPS worldwide express and generally take around three days, however, there can be delays in customs, and this is outside of our control.
Is your try at home service available outside the US?
We do offer this service in Canada, shipping is $60, and this can be credited towards your order if you decide to purchase with us.
We don’t yet offer this service outside of the US and Canada.
Are international orders eligible for return?
Yes, all Frank Darling orders come with 30 day free returns.
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