Need a Hand?

Yes we do! Placeholder rings are from our collection only.

Most collection styles are available as placeholder rings for $150. Placeholder rings are sterling silver plated with 18K gold or rhodium, set with a 2 carat cubic zirconia stone, and available in US sizes 4 - 8.

Post proposal, the placeholder ring can be traded in and credited towards a purchase of $4,000 or more.

Placeholder rings are not available internationally at this point in time.

4 through 8, including quarter and half sizes

Yep! Travel rings can be purchased post proposal and are a great option if you're on the road a lot! They are a close replica of your ring, including a matching carat weight center stone size and shape, and cost $500. They are only available in your custom design or one of our collection styles.

Travel rings are made from plated sterling silver set with cubic zirconia. While CZ is similar to diamond, the sparkle will dull more quickly with wear.

Sterling silver will tarnish over time and needs to be polished to maintain the shiny finish.

Travel rings are excluded from our complimentary care plan.

No, travel rings are final sale and are not elgible for return, or for our complimentary care plan.

No, placeholders rings are excluded from our 60 day free return policy, but can be credited towards an engagement ring purchase of $4,000 or more. One placeholder can be credited towards each ring.

Our rings are made to order by our master bench jewelers in NYC.

We use 100% recycled gold and platinum.

Recycled gold is reclaimed from post-consumer sources and re-refined. It’s exactly the same as newly mined gold without the environmental damage. Our sources include recycled jewelry, industrial products, and electronics.

Yes, we plate all our white gold rings with rhodium unless you request otherwise. Rhodium gives white gold a whiter, brighter look.

We do! Just email hello@frankdarling.com and we can update your order.

Our 14K yellow

gold alloy is 4.98% Zinc, 4.77% Silver, 31.75% Copper, and 58.5% Gold.

Our 18K gold alloy is 75% gold, 15% silver, and 10% copper.

Our 14K white gold is 6.12% Zinc, 22.92% Copper, 11.67% Nickel, .79% Other, and 58.5% Gold

Our 18K white gold alloy is 75% gold, 14% copper, 5% zinc and 6% nickel.

Our platinum alloy is 95% platinum and 5% ruthenium, another member of the platinum family.

Our 18K rose gold is 75% gold, 24% copper, 1% silver with trace elements of zinc. The zinc accentuates the color of the copper and gives it a lovely blush pink hue. We currently dont offer 14k rose gold as it tarnishes much faster due to the higher copper content.

We’re known for our light, airy bezels. On average, our bezels finish around .5mm but this can be customized if you have a preference.

Our skinny fit band is 1.5mm wide by 1.7mm tall with a comfort fit.

Yep! All of our rings can be customized with 1/2, 3/4 or full pavé.

Our mill grain detailing is done by hand. In certain cases, where there isn’t enough room, it’s cast into the ring.

Around .75- .9mm when finished, depending on the center stone size.

Our classic prong finish is a claw prong, sometimes also referred to as a talon. We can also do round prongs or square prongs. To make this change, please email hello@frankdarling.com!

Yes, we can typically price match if it is under the following major websites below. Price matching is only valid for collection styles.

Price matching is also only valid for 48 hours from initial request.

The diamond must have the same certificate number and four C’s.The diamond must be listed on one of the following: Blue Nile, Brilliant Earth, James Allen, Yadav, With Clarity, Do Amore.The price match only applies to diamonds listed on frankdarling.com.The price match guarantee is only valid before you purchase, not after.You must verify the price by sending a link to the listing.The price must be available to the general public and not discounted at the time of your purchase from Frank Darling.The stone must be available for sale.The price must be in USD.The diamond is not eligible for further discounts from Frank Darling.We will honor the price for 48 hours from the time of the request.

Not at this time. In order to purchase one of our settings the center stone must also be purchased through us.

Yep! We can melt it down and give you a credit towards your order. The credit is usually $50 – $100 and is based on the weight of the gold. We pay 90% of the spot price. At this time we can't return small diamonds set into the ring as these are destroyed in the melt process.

Unfortunately we don't make blank settings, as all of our settings are made to custom fit a center stone purchased through us. Having it set elsewhere will not guarantee a perfect fit, nor longevity.

US order ship UPS next day air, signature required on delivery, in a nondescript UPS express box.

International orders ship UPS worldwide express and also require a signature on delivery.

Yes, your package is insured from the time it leaves our studio until you sign for it for the full purchase price.

Yes! Your order will arrive in a white UPS express box with no labeling on the outer box.

Always. Complimentary next day air shipping is included with all engagement ring purchases over $1,000. Purchases under $1,000 ship via 2 day air.

Yes, rushes can be accommodated on a case by case basis depending on capacity, but do cost a bit more.

There’s a $250 fee for rush orders on styles from the collection. Delivery sooner than three weeks (21 days) is considered a rush.

There’s a $350 fee for rush orders on custom styles. Delivery sooner than three weeks (21 days) is considered a rush.

International packages ship via UPS worldwide express and generally take around three to five business days.

However, there can be delays in customs, and this is outside of our control.

This depends on where you live. Duties and taxes vary country by country and can range from 0% to around 25%. They are collected directly by customs after your order ships. It’s a good idea to factor this into your budget. Contact us if you’d like help estimating how much this will be.

Yes, we offer a lifetime manufacturers warranty. This covers issues due to manufacturing, but not from regular wear and tear.

-Stones already loose in a newly made ring
-Newly-made rings that are deformed or bent
-Rings that are easily bent or deformed without any significant force
-Rings that were made with the incorrect material such as gold rather than platinum

-Discoloration due to exposure to chemicals.
-Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
-Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
-Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Because each ring is custom, every issue we encounter is a unique case, and we have to inspect each ring to determine whether it is covered by the manufacturing warranty. If we find an issue is not covered by warranty, we also offer you options on how to repair the ring.

Our complimentary care plan includes free resizing, polishing, prong tightening, and resizing for life on all engagement rings in which the center stone was purchased through us, at list price.

Shipping is not included, but we can provide an insured shipping label at reduced rates. It’s between $20 – $100 each way depending on the value of the ring.

For stones in which we are honoring our price match guarantee the complimentary care plan can be purchased as a standalone plan for an additional $250.

Valid for US orders only.

At Frank Darling, we offer free 30 day returns for all collection styles. If for any reason you're unhappy with your purchase, you can return it within 30 days for an exchange or for a full refund.

Your return window begins when your purchase is ready to ship or pickup, and includes free return shipping via UPS air.

Returned items must be in their original, unworn condition and accompanied by all original documentation and must be returned to Frank Darling within the elgible return window.

Layaway orders are not eligible for return more than 60 days from the first payment.

Orders canceled during production are considered returns.

If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was originally available to ship or be picked up.

Only one ring per customer is eligible for return every 6 months. Jewelry determined misused or taken to a third-party jeweler is not eligible for return.

All certified diamonds must be returned with their original certificate or a $250 replacement fee will be charged.)

At Frank Darling, custom styles are also eligible for return, but it's a little more complicated.

The setting (everything excluding the center stone) can be returned for a full refund for 30 days from the date your purchase is ready to ship or pickup, and includes free return shipping via UPS air.

The center stone can be returned for a full refund for 60 days from the date of first payment or within 30 days from the date your purchase is ready to ship or pick up, whichever comes first. It also includes free return shipping via UPS air.

Returned items must be in their original, unworn condition and accompanied by all original documentation and must be returned to Frank Darling within the elgible return window.

Layaway orders are not eligible for return more than 60 days from the first payment.

Designs containing custom-cut stones are subject to a $500 restocking fee in the event of a return.

Orders canceled during production are considered returns.

If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was originally available to ship or be picked up.

Only one ring per customer is eligible for return every 6 months. Jewelry determined misused or taken to a third-party jeweler is not eligible for return.

All certified diamonds must be returned with their original certificate or a $250 replacement fee will be charged.)

If you have a special request for a later delivery date, our 30 day return/exchange window begins on the date that your order was originally available to ship or be picked up at our studio.

Yes, international orders are eligible for return, we just ask that you cover the cost of return shipping. Duties & taxes are not eligible for a refund.

Yes! As long as you’re within your return window you can exchange the setting.

Absolutely! As long as you're within your return window you can return a loose stone. Each client is only allowed one loose diamond return. The diamond must arrive in its original condition, with its diamond certificate, and must not have been previously set.

Yes, we offer an upgrade program on natural, GIA certified diamonds in the D-J color range. We don't have an upgrade program for lab grown diamonds or colored gemstones at this point in time.

Here are the guidelines:

The new diamond must be at least 2x the price of your original diamond.

The original diamond must have been purchased through Frank Darling.

You may upgrade one diamond for multiple diamonds, or vice versa, so long as the total price of diamonds in your new selection is at least double that of your originally purchased diamond(s).

Your diamond must be in its original condition with the original diamond grading report. The grading report must be in good, reusable condition, or fees may apply for replacing the grading report.

Available within the United States only.

Upgrade orders are not eligible for discounts, price match, or promo codes.

The credit value will be solely based on the purchase price of your original diamond.

Your original diamond must be returned to us and accepted by our Quality Assurance department before your new selection is shipped.

Carat varies based on the collection. Most will be 2ct CZ equivalent center stones. Some styles may have 1.5ct CZs.

You can contact us at hello@frankdarling.com to check as well!

Email us at hello@frankdarling.com and we can send a replacement.

Size 6.5!

You bet!

Sometimes USPS scans the kits before delivering them. Don’t stress. Give it 1-2 more days to arrive. Often it’s been misdelivered to a neighbor or shows up shortly after the scan. If it still doesn’t show up, email us at hello@frankdarling.com and we can help.

Email us at hello@frankdarling.com and we can extend the return window by a few days.

While there’s no limit to the number of try at home kits you can order, we can only ship one / customer at a time. As soon as we receive your first kit back, you’re welcome to order another!

You betcha!

You can keep the kit for five days from the date of a receipt, even if it shows up late.

Your card on file will be charged $250.

At the moment our try at home program is available in the US only but we're happy to show you settings over videochat to if you book a consultation!

Yes! If we can't source the perfect side stones, we can custom-cut them.

It takes around 2-8 weeks to cut the side stones. This extends the overall production time to 5-13 weeks depending on the complexity of the project.

We can custom cut lab-grown diamond side stones, natural diamond side stones, and some gemstones.

Custom cut side stones are eligible for return under our returns policy subject to a $250 restocking fee.

Yes, we can custom cut center stones on a case-by-case basis depending on the shape, size, and availability of rough material.

It takes 4-6 weeks to custom cut a center stone, plus 1-2 weeks for certification. This makes the overall lead time 9-13 weeks.

While we cannot guarantee an exact grade post-certification, we can guarantee a minimum color, clarity and carat weight.

Custom cut center stones are non-refundable, but eligible for exchange for equal or greater value.

Should you choose to exchange your custom cut center stone, there is also a $500 restocking fee.