Need a hand?
We’re available by text and chat every day, 9 a.m.–9 p.m. ET.
Custom Settings & Design
Do you sell just the setting without the diamond?
We do not sell loose settings. If you already have a diamond, please inquire with your concierge about our bring-your-own diamond program. You can also contact us at email@example.com or text us at (646) 859-0718 to learn more.
Do you make custom pieces?
We can make modifications to designs in our collection. We can also make completely custom designs from scratch. Custom designs are not necessarily more expensive. To learn more, please inquire with your concierge. You can also contact us at firstname.lastname@example.org or text us at (646) 859-0718.
What choice of metal is best for my lifestyle?
There are many different factors to consider when choosing a metal. They range from durability, to allergens and more. To help you make an informed decision, contact your concierge. You can also contact us at email@example.com text us at (646) 859-0718, or read our blog post here.
Are all your white gold rings rhodium-plated?
Yes, we plate all our white gold rings with rhodium unless you request otherwise Rhodium gives white gold a whiter, more brilliant look. If you prefer the softer and slightly warmer look of unplated 18k white gold, just contact your concierge and they can arrange it for you. You can also email us at firstname.lastname@example.org or text us at (646) 859-0718.
Where do you make your jewelry?
Each of our rings is handcrafted from scratch and made to order by our experienced artisans in NYC.
What is recycled gold? How does that impact quality?
Recycled metals are reclaimed metals from post-consumer sources that are re-refined back into their pure elements.
Our recycled metals have the same quality as newly mined metals.
By using recycled metal we reduce the need for additional dirty mining of precious metals. Our sources include recycled jewelry, industrial products, and electronics.
Insured Shipping & Free Returns
When will my order ship?
Every Frank Darling ring is crafted by hand and made to order in New York City. It will take approximately two weeks from the date of order for us to craft and ship your ring.
How are orders shipped?
Shipping is free of charge. All shipments are sent via FedEx 2 Day service and are insured for the full value of your purchase. Signature is required upon delivery for all shipments. Orders sent to residential addresses will be shipped via FedEx Home Delivery, which delivers Tuesday through Saturday. Orders shipping to commercial addresses are delivered Monday through Friday.
Can I expedite the process?
In some cases it may be possible to expedite your order. Please contact your concierge or send your request to email@example.com or text us here (646) 859-0718.
Do you ship internationally?
We do not currently ship outside of the United States, but we will soon.
Is my ring insured during shipment?
Every shipment is fully insured for its entire value until it is marked as delivered by the carrier. We recommend tracking your package once it’s been shipped and making yourself available to sign for it.
Is your packaging discreet? What does the box look like?
Yes, your order will arrive in a white, unmarked cardboard box. It won’t have any logos or branding. The shipping label will not display Frank Darling or any identifying marks. If you need any special arrangements for delivery, please contact your concierge or firstname.lastname@example.org.
Where can an order be shipped?
We can ship to your home, office, and FedEx pickup locations. We cannot ship to PO boxes, APO boxes, or international addresses yet. But, we are working on it.
How is my sales tax calculated?
Your shipping address will determine whether or not you are charged for sales tax. Orders delivered to New York and Delaware will be charged sales tax. Orders delivered to other states are free of tax.
How do I make a return?
If your order isn’t perfect, you can return it free of charge within 30 days. To make a return, just contact your concierge, text us at (646) 859-0718, or email email@example.com and we’ll get you a shipping label.
Returns are free of charge and there is no restocking fee. 100% of your order will be refunded so long as it is returned in its original condition. We are only able to allow one return per customer in a six month period but if you anticipate special circumstances please contact us before you place your order.
Are returns free?
Yes, returns are free. You won’t pay for shipping or a restocking fee. So long as your products are returned in their original condition, we will refund 100% of your payment. We are only able to allow one return per customer in a six month period but if you anticipate special circumstances please contact us before you place your order.
Can I update/cancel my order after placing?
We will do our best to accommodate any changes. Just contact your concierge or firstname.lastname@example.org or text us at (646) 859-0718 with your order number and your request.
Try At Home
How does try at home work?
Our try at home service includes sterling silver and cubic zirconia ring replicas that allow you to preview our collection in the comfort of your home. To use our try at home service, select four styles, add them to your try on kit, and we will ship them to you via USPS priority mail. Within five days, return them using our prepaid USPS shipping label.
Is try at home free?
Our try at home service is free. On checkout, your card will be billed for a fully refundable $200 security deposit. Your security deposit will be refunded once the kit is returned and not damaged beyond repair.
What are replica rings?
Our try at home kit features replica rings made from sterling silver and cubic zirconia stones. Our rings are plated with rhodium, yellow gold, or rose gold to replicate the real thing. At the moment, replica rings are only available in size seven.
How many try at home kits can I order?
We can ship one try at home kit per order. If you don’t find the ring you love on your first order, you can order a new kit as many times as you like.
Engraving, Sizing & Resizing
Is engraving free?
Yes, engraving is a free service that we offer for most styles of engagement rings and wedding bands.
What can I get engraved?
Anything you want. Common engravings include names, marriage and engagement dates, nicknames, and personal messages. Engravings can be up to 20 characters, and can include letters, numbers, and punctuations. If you have any questions about what can be engraved, contact your concierge at email@example.com or text us as (646) 859-0718 and we will help.
Can all rings and bands be engraved?
Most of our rings can be engraved. However, due to their design, eternity bands cannot be engraved. If you have any questions about what can be engraved, contact your concierge or firstname.lastname@example.org or text us at (646) 859-0718 and we will help.
How do I find the right size?
There are a few ways to figure out your ring size. You can order a free ring sizer here. You can order our home try on kit, which includes a free ring sizer, along with size 7 and / or size 10 rings. You can also take your best guess and we’ll resize your finished ring for free within 30 days of purchase. But. this excludes eternity bands, which cannot be resized due to their design. If you order an eternity band in the wrong size you can simply return it and we will remake a new one for you from scratch. If you would like to measure your ring size at home right now, you can read our blog post.
Is resizing free?
Resizing is free for life. You will only need to pay for shipping which costs approximately $40 round trip, and includes insurance. Resizing takes one week plus shipping time. We cannot resize eternity bands, unfortunately, due to their design. If you have any questions reach out to your concierge, text us at (646) 859-0718 or email email@example.com.
Can I get my ring resized locally instead of sending it back?
Getting your ring resized at another jeweler will void your warranty, because of this, Frank Darling offers free resizing and polishing for life (shipping excluded). We recommend a once annual check up to keep your ring sparkling for years to come. To get started email us at firstname.lastname@example.org or text us at (646) 859-0718.
How do I initiate a repair/cleaning/resize?
Contact your concierge, text us at(646) 859-0718, or email email@example.com and we’ll take care of the rest.
Diamond Sourcing & Ethics
What is your conflict-free diamond policy?
Read about our conflict-free diamond policy here.
What is a conflict diamond?
A conflict diamond was purchased from a source that funds conflict or is in violation with the UN resolutions related to diamond sales.
When are diamonds registered on blockchain?
Blockchain diamonds at the point of first sale. All subsequent transactions are traced from mine to finger. The registration can be found etched into the girdle of the diamond and the diamond is guaranteed back to the country of origin. Diamonds from “Botswana” include “Botswana sort” and can be from Canada, Russia, Namibia or Botswana or South Africa.
Do diamonds registered on blockchain cost more?
No, these diamonds are priced the same as our naturally mined conflict-free diamonds.
Do you offer lab-grown diamonds?
We are proud to offer an extensive selection of lab grown diamonds. Lab grown diamonds are a sustainable and eco-friendly alternative to natural mined diamonds. They are equally beautiful, and have the same physical, optical, and chemical characteristics characteristics as mined diamonds.
I already own a diamond. Can you set it in one of your settings?
We may be able to set your diamond. Please inquire with your concierge about our bring our own diamond program, text us at (646) 859-0718, or email firstname.lastname@example.org.
Do you work with other types of stones?
We do not currently offer colored gemstones or diamond alternatives such as moissanite, but we will be offering more options soon. Feel free to inquire with your concierge, text (646) 859-0718, or contact email@example.com and we will try to accommodate you.
What are lab-grown diamonds?
Lab-grown diamonds are chemically, optically and physically identical to natural diamonds. All Frank Darling lab-grown diamonds are IGI certified, and graded using the same certification process as natural mined diamonds.
Lab-grown diamonds are an environmentally friendly alternative to natural mined diamonds. Because of they are not a finite resource, and due to the decreasing cost of the technology used to produce them, they are up to 40% less expensive than mined diamonds.
What are heirloom diamonds?
Heirloom diamonds, or recycled diamonds are estimated to be over 10% of the global supply of diamonds. They are rarely labeled as such, and generally sell for the same price as newly mined diamonds.
Heirloom diamonds have the smallest environmental footprint out of any of our offerings and are without a doubt the most sustainable option. We carry a wide range of heirloom diamonds in both modern and antique cuts.
How do you use Blockchain to improve traceability?
The diamond industry is one of the first to embrace blockchain technology as a means of establishing diamond provenance and traceability. To date, more than 1.6 million diamonds have been registered on the blockchain. This is a rapidly evolving part of the industry and we are proud to be a pioneer.
Due to a rare alignment of consumer and industry benefits — including the protection of diamond value, improvements in responsible sourcing, and reduced risk of fraud — adoption has been swift and meaningful. With two out of the three major diamond mining corporations invested in this initiative, we believe it’s only a matter of time before this technology transforms the diamond supply landscape.
Where are your melee diamonds sourced?
Melee refers to the small stones used in pave and halo settings. Due to it’s small size and relatively high cost of handling, melee is even more difficult to establish provenance than larger diamonds. We purchase melee from three sources that meet our standards for quality and traceability. CanadaMark, Heirloom, or Lab Grown.
Unless otherwise requested we will match the type melee used in your setting to your choice of center stone. If you’d prefer a different type of melee, we’re happy to oblige.
CanadaMark melee is responsibly mined in Canada’s Northwest Territories from the Ekati and Diavik mines. In addition to assuring supply chain integrity from the mine to retailer, the CanadaMark program supports the local native communities by investing in infrastructure, education, healthcare, and training for their employees.
Heirloom melee has been reclaimed from vintage jewelry.
Lab Grown Melee
Lab-grown melee is chemically, optically and physically identical to naturally mined melee.
Are your diamonds conflict-free?
All diamonds that Frank Darling offers are conflict-free, and fall into one of three categories.
Newly mined diamonds
New mined diamonds offered by Frank Darling are certified conflict free in accordance with the Kimberly Process.
Heirloom mined diamonds
Heirloom mined diamonds are purchased within the United States, have been recycled, and are a sustainable alternative to new mined diamonds
Lab grown diamonds
Lab Grown diamonds are a fully traceable and sustainable alternative to mined diamonds.
Payment, Financing & Upgrades
What payment methods do you accept?
Frank Darling accepts all major US credit cards. In addition we offer Affirm financing.
Do you offer payment plans?
Yes! We offer financing through Affirm. Affirm allows you to make your payments over 3, 6, or 12 months. The terms can vary from 10% – 30% APR, depending on the individual. You’ll be able to select this option on the checkout page.
Why was my request for financing denied?
If you were denied financing, please contact firstname.lastname@example.org or call (855) 423-3729.
Warranties and Guarantees
Does Frank Darling offer jewelry insurance?
Your Frank Darling purchase is fully insured from the moment it leaves our hands until the moment you sign for its delivery If you purchase any items over $1,000, we’ll also give you a complimentary appraisal. You can expect to pay between 1% and 2% of the rings appraised value per year in insurance costs.
Appraisals are part art, part science. It’s shockingly common for retailers to artificially inflate the appraisal to give customers the feeling of “getting a deal.”
The result? Higher monthly premiums.
The appraisal isn’t a measure of what the ring is worth, just how much it’s getting insured for.
At Frank Darling, we take an honest approach to your appraisal. rings are appraised within 5% of their purchase price. You can thank us later, it’ll save you thousands of dollars over the course of ownership.
If you have an existing homeowners or renters policy, your ring can easily be added onto the policy. This is the usually the most affordable way to insure your ring.
If not, we partner with Jewelers Mutual to offer insurance to our customers at the point of sale. Jewelers Mutual offers comprehensive repair and replacement coverage for fine jewelry to protect against loss, theft, damage, and mysterious disappearance.
Do you have a diamond upgrade program?
Frank Darling realizes that life changes, and so do your needs, wants and budget for the finer things in life.
Because of this, we offer a lifetime upgrade program on all GIA graded natural and heirloom diamonds. Through this program, you’ll receive a credit equal to 100% the original price of your diamond towards the purchase of a new diamond of 50% greater carat, or more.
The Fine Print:
• All GIA graded diamonds purchased from Frank Darling are eligible.
• Lab diamonds are not eligible for upgrade.
• Your diamond must be in its original condition.
• Any damage to the original diamond will disqualify it.
• You will receive credit equal to 100% of the original price toward the purchase of a new diamond.
• Credit cannot be applied to a setting.
• The price of your new diamond must be at least 1.5x the price of your original diamond.
• The credit value will be based solely on the value of the original diamond, not its setting.
• If your setting fits your new diamond and is in reusable condition, we can set your new diamond in your original setting.
• If your original setting cannot be reused, you may keep the original setting, or we can recycle it for you and provide a discount on a new one.
Free lifetime cleaning & ring polishing
Your ring was crafted with care to stand the test of time. All Frank Darling rings are of heirloom quality and with a little regular maintenance will stand the test of time. We offer complimentary ring cleaning and polishing for all rings.
As part of this service, we:
– Inspect the prongs to make sure no diamonds are at risk of coming loose
– Give the ring an ultrasonic cleaning to remove oil and dirt
– Hand polish the setting
– Repairs to your setting can also be made at affordable rates.
Allow up to three weeks for shipping and labor.
Insured shipping costs are not included, and are based on the value of the ring.
Email us at email@example.com for a prepaid FedEx label to get started.
Do you offer complimentary appraisals?
Frank Darling offers a complimentary appraisal for all diamond jewelry over $1000. The appraisal value is determined using current market data by our head gemologist.
Because there are no standards in the appraisal business, retailers artificially inflate the appraised ring value to give customers the feeling of “getting a deal.”
The result? Higher monthly premiums.
You can expect your ring to be appraised at or near the purchase value of the jewelry. By protecting the “true” value of the item we save you thousands of dollars over the course of ownership.
The appraised value is equal to the total replacement value of the ring in the event of loss or damage, and is not representative of the resale value of the diamond on the wholesale market.
Our 30 Day Guarantee
Nervous about popping the question? Frank Darling offers a 30 day guarantee on all jewelry purchases. If you’re not 100% delighted with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange including shipping – no if’s and’s, but’s or sneaky restocking fees.
Our guarantee is limited to one return every six month period.
How it works:
– Contact your concierge, e-mail us at firstname.lastname@example.org or text us as 646-859-0718.
– Within one business day, we’ll e-mail you a pre-paid, fully insured FedEx 2-Day return label, along with instructions on how to safely package your items.
– Take your order to the nearest FedEx and mail it back. They can assist with packaging as needed.
– Your order will arrive within two business day (excluding weekends and holidays).
– Your refund will be processed within two weeks, in the form of the original purchase.
What is your warranty policy?
Frank Darling prides itself on exceptional quality. Each ring is hand inspected prior to shipment and signed off on by our head of quality. If you receive your ring and notice a manufacturing defect, let us know.
We offer a lifetime warranty against manufacturing defects. If we determine your ring has a manufacturing defect, we’ll repair or replace it free of charge. If the ring is no longer available, Frank Darling may, in its discretion, replace with like-kind or issue a refund equal to the price of the original item.
Damage and everyday wear is not covered by our manufacturer’s warranty. We encourage you to talk to your concierge about best practices for ring care, and take advantage of our free lifetime cleaning and polishing.
Please note Frank Darling rings are handmade, and subtle variations in craftsmanship are one of the many things that make each item unique. These give our products character and are not considered a defect.
How/when will I receive my receipt, appraisal or certificate?
In the US, over 12.4 million trees and 13 billion gallons of water are consumed each year in the creation of paper receipts, generating 1.5 billion pounds of waste and 4 billion pounds of CO2.
90% of receipts end up in the trash can.
Frank Darling likes trees, thus we’ve opted for a paper-free approach to:
– Diamond Certificates.
On purchase, you’ll receive a confirmation purchase and copy of your digital receipt to the email address on file. If you’d prefer this sent to a different email, text us at (646) 859-0718 or email us at email@example.com.
The subject of this e-mail is: Frank Darling Order Confirmation and Receipt Order #XXXXXX
Purchases over $1000
If your purchase includes a product over $1000, you will also receive an appraisal via email.
The subject of this email is: Frank Darling Appraisal Order #XXXXXX
Purchases including certified diamonds
If your purchase includes GIA, IGI or GCAL certified diamonds, you’ll also receive a digital certificate for your diamond. The digital certificate can be printed and used for insurance, appraisal or sale. The paper certificate remains stored at a vault in our office.
The subject of this email is: Frank Darling Diamond Certificate Order #XXXXXX
If you’d like to receive a paper certificate, email us at firstname.lastname@example.org and we’re happy to oblige.
I’m not sure what to get. Do you offer placeholder rings?
It’s a conundrum. You don’t want to take your ring off, but you also don’t want to risk theft or damage.
Frank Darling offers our entire collection set with cubic zirconia as an identical match your engagement rings. These rings are great to wear to the gym, on vacation, or while traveling for work.
Mock rings are available for custom and non-custom orders and can be ordered at the time or, or post-purchase.
Interested in getting a duplicate? Contact your concierge, email us at email@example.com or text us at 646.859.0718.
Does Frank Darling offer a replacement “mock” rings?
Propose now, shop later.
Not sure what your sweetheart desires, don’t want to ruin the surprise? There are lots of reasons to consider a placeholder ring ranging from financial priorities, destination proposals, a sudden compulsion to declare your love or the desire to collaborate with your soon to be fiancee without ruining the surprise. In their essence, placeholder rings are practically romantic.
This temporary stand-in for your forever ring an help override the practical considerations and focus on the romance.
Our placeholder ring and most popular style is The Harper No. 1. A classic, signature solitaire in white gold, set with a 1 carat CZ stone.
Post-proposal, your concierge will work with you and your new fiancé to custom design the ring of their dreams.
Should you choose to return the placeholder, the cost will be credited against your final purchase.
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