Q: What is the Try At Home Program?

We have samples of our settings made so that you can see them from the comfort of your home! \ \ They are sterling silver and plated with a CZ center stone.\ This lets you try your Frank Darling rings at home with no commitment to choose immediately.\ \ We have limited quantities of each setting as we ship and restock daily. Please put your email down to get notified of your faves coming back in stock! \ \ This program allows you to try the rings for 5 days, after that they must be returned to us using the return label provided. Please be sure to return them within that window as there is a $450 fee for unreturned kits!

Question 1

What is the Try At Home Program?

Accepted Answer

W﻿e have samples of our settings made so that you can see them from the comfort of your home! \
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T﻿hey are sterling silver and plated with a CZ center stone.\
This lets you try your Frank Darling rings at home with no commitment to choose immediately.\
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W﻿e have limited quantities of each setting as we ship and restock daily. Please put your email down to get notified of your faves coming back in stock! \
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This program allows you to try the rings for 5 days, after that they must be returned to us using the return label provided. Please be sure to return them within that window as there is a $450 fee for unreturned kits!

Question 2

What carat weight are the rings in my try home kit?

Accepted Answer

The carat weight differs depending on the collection, with most designs featuring a center stone equivalent to 2 carats. Detailed dimensions can be found on the packing list.

Question 3

What ring size are the try at home samples?

Accepted Answer

All our try at home samples come in size 6.5 for engagement rings and can range to size 9 for thicker bands. Unfortunately, we're not able to offer custom sizes at this moment, but most people still find the service very helpful in assessing stone size, setting height, and overall design. We recommend trying the ring on a different finger if it's a bit too small or big to get a feel for how it fits.

Question 4

Does the try at home kit include a ring sizer?

Accepted Answer

Absolutely! Our free try-at-home service includes a zip-tie style ring sizer to measure your ring size. If you're still unsure, we recommend scheduling a virtual consultation with one of our designers [here](https://frankdarling.com/consultation/?scroll_target=consultation-form-section). They'll walk you through the finger-sizing process, as well as answer any questions you have on setting options, stone selection, and the overall process from try at home to custom ring!

Question 5

My try at home kit says it was delivered but I don’t have it.

Accepted Answer

Occasionally, USPS scans the kits prior to delivery, because, USPS... Try not to stress. Allow an additional 1-2 days for your kit to reach you. It was likely mistakenly delivered to a neighbor or could arrive shortly after the scan. If it hasn't arrived in a day, chat in on the [website](/) or email us at hello@frankdarling.com, and we're happy to help track it down or ship a new one on the off chance it's lost in the mail room.

Question 6

How long can I keep my kit, and what if I need a little more time?

Accepted Answer

You're welcome to keep the kit for 5 business days, and then please return them with the enclosed, prepaid return label. If you need more time, chat in on the [website](/) or email us at hello@frankdarling.com and we'll do our best to extend the return window by a few days.

Question 7

What’s the penalty for not returning my try at home kit?

Accepted Answer

Sadly, all good things must come to an end! If you need a little more time or are missing your return label, chat on the [website](/) or email us at hello@frankdarling, and we're happy to help. Unreturned samples are subject to a $450 fine.

Question 8

I lost my return label, help!

Accepted Answer

Chat on the [website](/) or email us at hello@frankdarling.com and we can send you a new label!

Question 9

Is your try at home service available outside the US?

Accepted Answer

We can only wish. Prohibitive shipping costs have prevented us from expanding our try at home program outside the US. We know, it sucks. But hey, why not [book a virtual consultation](https://frankdarling.com/consultation/?scroll_target=consultation-form-section) with one of our designers? We'll model the settings, dish on diamonds, and answer any questions you may have.

Question 10

What are placeholder rings?

Accepted Answer

Waited a little too long to pull the trigger? Not sure what they want? Snag one of our $300 placeholder rings to pop the question before purchasing the ring. These photo-ready, plated, sterling silver and cubic zirconia body doubles are nearly indistinguishable from the real thing and come with a $100 credit towards your future heirloom if purchased within 3 months of receiving the placeholder.\
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Post proposal, we recommend keeping it as a travel ring for a worry-free honeymoon. All placeholders come set with a standard 2 carat stone and are available in sizes 5 - 7.5. \
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Placeholder rings take 7-10 business days to make, so plan accordingly for your perfect proposal!\
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A﻿t the moment placeholder rings are available for US customers only.

Question 11

Are placeholder rings covered under your manufacturer's warranty or complimentary care plan?

Accepted Answer

Unfortunately, those perks are reserved for the real deal. The delicate nature of the placeholder material (sterling silver) makes these rings more susceptible to damage compared to our fine jewelry. \
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Much like demi-fine jewelry, it's crucial to handle them with extra care to prevent excessive pressure on the band, which could result in deformation or the pavé popping out. \
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Although sterling silver placeholders age more gracefully, those plated in 14k yellow or rose gold will tarnish over time.

Question 12

Is there a minimum spend for custom orders?

Accepted Answer

Starting at $2,000, our custom jewelry is priced based on a mix of materials, labor, and, of course, the center stone! While we don't charge design fees, we do ask the center stone to be purchased through us and we aren't able to work with heirlooms or stones purchased from other online retailers at this point in time. While we design all types of jewelry, we're most competitive price-wise when it comes to diamond and gemstone-forward jewelry.

Question 13

Can I use my own stone?

Accepted Answer

Unfortunately, we exclusively work with stones purchased through Frank Darling as our settings are made to order, tailored specifically for the center stone. If you're still in the process of selecting a diamond and struggling to find the right one, we offer an extensive selection of unlisted inventory. [Just reach out to chat](/) with one of our diamond experts, and they'd be delighted to help you find the perfect stone.\
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I﻿f you're in possession of an heirloom, we recommend finding a local jeweler where you can easily drop off and pick up the gemstone. They specialize in this type of work and would be best suited to help you find or design a home for your diamond.

Question 14

How long does it take to make a ring?

Accepted Answer

Great things take time! Typically, collection styles will be ready to ship approximately three weeks after you place your order. Throughout this period, you'll receive regular updates about your order, keeping you in the loop if there are any changes to the estimated ship date. \
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Before shipping, you'll also get a final address confirmation email that you'll need to sign off on.\
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For more intricate, custom styles, we suggest setting aside 5-6 weeks for the design and making process, and even more if you're envisioning something entirely out of the box. Patience pays off!\
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Rushes are eligible on a case by case basis for collection styles and stones listed in the United States. This is a nonrefundable deposit of $350 for completion faster than our standard timeline, please reach out to your designer or hello@frankdarling.com with any questions regarding order eligibility and timeline!

Question 15

Can I customize a setting from your collection?

Accepted Answer

Absolutely. All of our settings can be customized. Get started by [requesting a free sketch](https://frankdarling.typeform.com/to/SwTTd2#source=site), [booking a consultation](https://frankdarling.com/consultation), or chat in the [website](/) to talk to a designer!

Question 16

How does the custom design process work?

Accepted Answer

**Start with the Quiz:**
Start your journey by [taking the ring quiz](https://frankdarling.typeform.com/to/SwTTd2?typeform-source=frankdarling.com). It's a quick and easy way to kick off the design process.\
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**Ready to Dive In? Book a Consultation:**
When you're ready to get down to the nitty-gritty, [book a consultation](https://frankdarling.com/consultation/) with one of our talented designers! Aim to start this exciting process about five weeks before your desired ring delivery date.\
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**Collaborate over Email:**
Your designer will work closely with you over email to bring your ring design to life through a combination of reference photos and high-fidelity sketches.\
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**Stone Selection Made Easy:**
Once your ring design is solidified, your designer will curate a selection of stones for you to choose from based on your quality preferences and budget. Our selection includes natural diamonds, lab-grown diamonds, moissanite, and gemstones. Feel free to inspect stones in person at our office or request additional photos and videos to aid in your decision-making.\
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**Order Placement and 3D Model Creation:**
After placing your order, we'll design a 3D model of your ring, a process that takes about a week. Once ready, we'll send you a digital PDF for approval, complete with a rendering of your ring. If you prefer a hands-on preview, we can also send a 3D printed plastic prototype for fit testing and design preview.\
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**Approval and Ring Production:**
Once you give the green light to the CAD mockup, we'll make your ring! This typically takes around three weeks, ensuring meticulous attention to detail in bringing your bespoke piece to life.

Question 17

What if I change my mind after receiving my 3D ring mock-up and want to make changes?

Accepted Answer

Each Frank Darling ring includes two rounds of complimentary minor revisions, allowing for adjustments like band thickness, setting height, side stone size, and other details that do not entail a complete overhaul of the CAD model.\
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Should you completely change your mind, necessitating an entirely new CAD model, subsequent models are $350. This covers the new ring design, a second fit sample, and two additional rounds of revisions. Unfortunately, it's nonrefundable and can't be credited toward the final ring.

Question 18

I want to compare two custom designs — can I get CAD mockups of both?

Accepted Answer

While you can purchase a second CAD mockup for $350, the deposit is non-refundable, and only one CAD model can be credited toward the final purchase. \
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If you're feeling uncertain, we recommend talking to your designer about your concerns, and going for the design you're most confident in — chances are you'll love it. \
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If you don't, two rounds of minor revisions are included free of charge, and if you still hate it, you can always opt to pull the trigger on that second model at a later point in time.

Question 19

I paid for a CAD mockup but no longer want to order my ring, is it refundable?

Accepted Answer

Regrettably, CAD deposits are non-refundable and can only be applied as credit toward the specific ring they were originally designed for.

Question 20

I live outside the US — can I have a resin sample shipped to me to try on before casting?

Accepted Answer

Unfortunately, shipping logistics and customs complexities currently prevent us from offering this option. But, don't despair! If you're set on seeing your design before finalizing, ask your designer to print a sample that can be showcased over a video chat. It's a close second to an in-person experience. Additionally, we can send you photos and videos before shipping to ensure the ring is as flawless as the proposal.

Question 21

How long is my custom price quote valid?

Accepted Answer

Quotes for custom settings and bands (excluding the center stone) are valid for two weeks and can change based on the price of materials and labor.

Question 22

Does Frank Darling do custom cutting?

Accepted Answer

**Center Stones:**\
Unfortunately, at this point in time, we're no longer offering custom cut center stones due to our inability to guarantee the exact grades post-certification.\
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**Side Stones:**\
We do offer custom cut side stones. The timeframe for these typically ranges from 2-8 weeks, contingent on the type and availability of the rough material. Incorporating custom cut side stones extends the overall production time to 5-13 weeks, depending on the project's complexity. Currently, we can accommodate custom cut lab-grown diamond side stones and gemstones. Custom cut side stones are eligible for return under our returns policy, with a $500 restocking fee.

Question 23

Which diamond and gemstone types does Frank Darling work with?

Accepted Answer

We believe that your engagement ring should last you a lifetime of love. That’s why we recommend picking stones that are rated 9 and up on the [Mohs Scale of Hardness](https://frankdarling.com/blog/gemstone-hardness-scale-from-daily-durability-to-proceed-with-caution/). This nifty scale grades gemstones on their ability to withstand scratching on a scale of 1 to 10 with 1 being akin to the softness of chalk and 10 being the hardest of the hard. \
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And when it comes to hard, you can’t get much harder than diamonds. These beauties rank 10/10 on the Mohs scale proving that nothing is quite as tough as a diamond. Not into diamonds? You have options! Moissanite (9.5), sapphire (9), and ruby (also 9) all rank highly as well without sacrificing on that ooh-la-la sparkle. Anything lower than 9 can run the risk of being scratched during daily wear and tear which can result in higher costs down the road, not to mention heartbreak. But we know that the heart wants what it wants so we're happy to work with and set any of the following precious center and accent stones.\
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**A﻿pproved center stones**\
Natural and lab diamond\
Moissanite\
Natural and lab sapphire\
Natural and lab ruby \
Lab emerald \
Natural emerald on a case-by-case basis and dependent on the chosen setting \
Lab alexandrite \
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**A﻿pproved side stones**\
Natural and lab diamond\
Sapphire\
Ruby \
Emerald\
Lab alexandrite\
Aquamarine \
Garnet \
Tanzanite\

Question 24

How thick are your bezels?

Accepted Answer

We’re known for our light, airy bezels that balance durability with aesthetics. Our bezels typically finish between .5mm and 1mm. However, the final bezel width is influenced by the size of the center stone and can vary due to hand finishing. A general rule of thumb is the larger the stone, the thicker the bezel.

Question 25

What's the thinnest band you offer?

Accepted Answer

Our thinnest band option is 1.5mm wide by 1.7mm tall. For diamonds and gemstones over 3 carats, we recommend bumping the band thickness up to 1.8mm. This will proportionally give a similarly thin look but is better suited to securely holding the center stone.\
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While you might be tempted to go sleek and slender with a ring thinner than 1.5mm, it may not be the wisest choice. Why? Well, anything less than 1.5mm will have a tough time holding up to the daily wear and tear, and may result in your setting getting quite literally whacked out of shape simply by just grabbing something a little too hard. So make sure your ring is at least 1.5mm or larger. This way, it's bound to last through any champagne toasts, spontaneous dance parties, and Insta-worthy moments you throw at it.

Question 26

How is your millgrain detailing applied?

Accepted Answer

Milgrain detailing on the bezel or band edges is done with a tiny toothed wheel, creating a very fine crimped pattern. \
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In contrast, milgrain on the prongs or basket is typically incorporated into the CAD design and cast, as these areas are challenging to reach by hand. \
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If you choose a custom setting, any milgrain featured in the CAD mockup will be cast, and any milgrain not depicted will be meticulously applied by hand during the crafting process.

Question 27

How thick are your prongs?

Accepted Answer

While the final prong thickness is contingent on the setting, prong type, and center stone size, typically, prongs finish between 0.75mm and 0.9mm at their widest point.

Question 28

How are your prongs finished?

Accepted Answer

Our classic prong finish features a delicate and petite claw that tapers to a point. This option is the most discreet, designed to maximize the surface area of the stone. \
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Additionally, we offer other prong styles, including round prongs (sometimes called ball prongs), square prongs (sometimes referred to as tab prongs), and double claw prongs (two tiny claws set side by side). \
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When you're ready to place your order, feel free to [chat with us](https://frankdarling.com/) on our [website](/) to request a custom prong finish, or you can email us at hello@frankdarling.com.

Question 29

What height of setting is right for me?

Accepted Answer

When considering how high is too high-the sky really is the limit. Just be sure to remember that Medium and High Profile rings are more prone to hitting more surfaces and thus are more susceptible to damage.\
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Another thing to consider? How often you find yourself using your hands in daily life so ask yourself: are you wild with your hands? Do you tend to use them a lot in your day-to-day activities? If the answer is a resounding yes, a low-profile ring may be the perfect setting for you. After all, you want to show off that ring without the worry of it taking damage - ain't nobody got time for that. \
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Ultimately, your perfect height is going to be a balance of form and functionality. Whether you're reaching for the stars or keeping those feet on the ground, it's all about what makes you feel the most fabulous while keeping your bling safe and protected, so trust your gut and go for what feels right for you.

Question 30

What band width should I choose for my engagement ring band?

Accepted Answer

Thin may be in, but chunky's having a moment. So, here's the skinny on which band width to choose and why.\
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**1.5mm: Modern and minimal**\
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Designed to accentuate the diamond.\
Ideal for stones under 3 carats.\
Requires a bit more care to maintain its shape.\
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**1.8mm: Timeless and classic**\
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Balances aesthetics and durability.\
Appears visually thin while providing support.\
A great choice if the absolute thinnest band isn't a top priority.\
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**2.0mm: A little something extra**\
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More durable.\
Ideal for those seeking a more gold or pavé forward look.\
Provides extra security for larger stones.\
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**2mm+: Chunky and gold forward**\
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Easy on the eyes and comfortable to wear.\
Embraces a bold and gold-centric aesthetic.\
A﻿ statement piece.

Question 31

Where is your jewelry made?

Accepted Answer

All Frank Darling fine jewelry is lovingly handmade in NYC.

Question 32

What's in your metal?

Accepted Answer

Well, here at Frank Darling, we care about the planet. So we use 100% recycled gold and platinum for our jewelry. It’s reclaimed from post-consumer sources and re-refined. It’s exactly the same as newly mined gold (yes, gold is mined out of the Earth just like diamonds!) without the environmental damage. Our sources include recycled jewelry, industrial products, and electronics.\
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Our 18K rose gold is 75% gold, 24% copper, 1% silver with trace elements of zinc. The zinc accentuates the color of the copper and gives it a lovely blush pink hue.\
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Our 14K yellow gold alloy is 58% gold, 5% zinc, 5% silver, and 32% copper.\
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Our 18K yellow gold alloy is 75% gold, 15% silver, and 10% copper.\
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Our 14K white gold alloy is 58% gold, 23% copper, 9% zinc and 10% nickel.\
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Our 18K white gold alloy is 75% gold, 14% copper, 5% zinc and 6% nickel.\
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Our platinum alloy is 95% platinum and 5% ruthenium, another member of the platinum family.

Question 33

Do you rhodium plate your white gold?

Accepted Answer

Yes, much like most fine jewelry, our white gold is plated with a thin layer of rhodium to give the metal a bright, white gold.\
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The downside of plating is that it doesn’t last forever. Sweat, wear and tear, chlorine, and your natural body chemistry and PH balance will shorten the lifespan of the plating.\
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Generally, rhodium plating lasts about 6 months, at which point the natural color of the white gold will begin to show through. Part of caring for a white gold engagement ring is having it replated, or dipped, every six months to one year. If this is something you're less than thrilled with, you'll want to opt for platinum.\
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If you'd prefer a more natural antique look to your white gold, let us know, and we can generally accommodate!

Question 34

I'm considering a pavé heavy setting, should I worry about how it will wear?

Accepted Answer

Generally, your pavé diamonds won't take a tumble unless you give your ring a good smack. But hey, accidents happen, right?\
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To be on the safe side, consider a pavé band that is one-half or three-quarter of the way around the ring. It's a fabulous way to keep your pave in place while looking fierce.

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Additionally, keep in mind that pavé diamonds on prongs are a little more delicate and vulnerable, so just be sure to handle them with a little extra loving care to ensure longevity.

Question 35

What's the difference between bead set pavé and french set pavé?

Accepted Answer

**Bead-Set Pavé:** \
Bead set pavé uses small metal beads to secure the stones, accentuating their shapes. This results in a durable, smooth surface that accentuates the shape of the individual stones. It's a more casual look overall.\
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**French-Set Pavé:** \
In contrast, French-set pavé is a classic technique where pavé stones are secured with small prongs. The surrounding metal is carefully cut away in a scalloped fashion, allowing more light in. Searching for the brightest, diamond-forward look? This one's probably right for you!

Question 36

How do I determine my bracelet length?

Accepted Answer

If you’re purchasing the bracelet for yourself, wrap a soft measuring tape around your wrist and round up by .5” to the nearest half inch. The bracelet should be about .5” larger than your wrist circumference. We don't offer quarter sizes, but we have half and whole sizes available! \
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If you're gifting the bracelet and unsure of the recipient's wrist size, 7 inches is a safe bet. Adjustments can be made to lengthen or shorten the bracelet as long as you’re within our 30 day return window.

Question 37

Can tennis bracelets be resized up and down?

Accepted Answer

Yes, resizing is handled as an exchange. Tennis bracelets are eligible for exchange during our thirty day return window. Exchanges take 7-10 business days if they are in stock or three weeks if not.

**[Click here](https://frankdarling.fillout.com/servicerequest)** to initiate an exchange and request a return shipping label or book a drop off at a showroom location.

Question 38

Are tennis bracelets covered under the complimentary care plan?

Accepted Answer

Unfortunately, our tennis bracelets are not eligible for coverage under our Complimentary Care Plan. But don't freak out just yet because those little mishaps and "oops" moments that life tends to throw your way? That's when your personal jewelry insurance policy has the potential to be a total game-changer. So if you have jewelry insurance and notice a missing stone, check in with your provider. Then sit back, relax, and get back to sparkling status in no time at all.

Question 39

What happens if a stone falls out of my bracelet?

Accepted Answer

If a stone falls out within 6 months of purchase, we’ll replace it free of charge, including shipping, under our manufacturer's warranty. \
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If a stone falls out after six months, we can replace it at cost + shipping.\
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Diamonds under 2.5mm are always replaced free of charge + shipping.

Question 40

Is there an additional cost for repairing the clasp when damaged during normal wear and tear?

Accepted Answer

If you're looking to get that clasp fixed or swapped out because of the usual bumps and dings from wearing it day in and day out, we've got your back. Just a heads up, though, since the damage comes from regular use and not a defect, we do need to charge a bit extra for the fix.

How do you know if the clasp on your bracelet gave out because of everyday use or a flaw from the get-go? Consider this quick tip - if it's been over 6-months since you snagged that bracelet, and only now are having issues, odds are it's wear and tear, not a manufacturing misstep.

Question 41

Is your return window the same for bracelets and rings 60/30 days?

Accepted Answer

Mark your calendars, our diamond bracelets are eligible to be returned within 30 days from the date it ships. And, like our engagement rings, all returned bracelets must be in their original unworn condition and accompanied by any documentation you received with it, only one item can be returned every six months, cancelling an order during production is considered a return, and finally, if the bracelet is deemed to be misused or taken to a 3rd party jeweler it is ineligible to be returned.

Question 42

Does any of the information above change if it's a custom design?

Accepted Answer

Nope! Custom design or not, the drill’s the same. Whether your tennis bracelet is a one-of-a-kind creation or one of our ready-mades, the rules don't change — you've got the same return window, the extra charge for wear and tear fixes still applies, and, yep, custom pieces aren’t covered under our Complimentary Care Plan either. Consistency is key, after all, and we like to keep our policies straightforward across the board.

Question 43

What are your payment options?

Accepted Answer

You can easily pay for your engagement ring with any of the following options:\
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🏦 **Pay Upfront by Wiring Funds**: Opting to wire funds via bank transfer? Yay! You qualify for a 1.5% discount on your order. Simply provide us with your full shipping address, phone number, and address of where you want us to ship your order. We'll send you a custom link to confirm the total, but the actual wire will happen through your bank, either online or in person. Oh and heads up, wire transfers cannot be split into multiple payments. \
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💳 **Pay Upfront by Credit Card:** You'll receive a custom link to checkout where you will need to share your preferred shipping address.\
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⚡ **Affirm Financing:** United States based customers can finance their purchase through Affirm. Rates start at 0% APR. Full payment terms: [https://www.affirm.com/​disclosures](https://www.affirm.com/disclosures)\
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*\*\*Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders). Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see [affirm.com/licenses](http://affirm.com/licenses). For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.”*\
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⚡ **ShopPay Financing:** Another payment plan option for US-based customers. Rates range from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

Question 44

Do you price match other websites?

Accepted Answer

At Frank Darling, we made the decision to discontinue our Price Match Guarantee. Why did we do this? Well, at the end of the day we found that there really is no matching our fair, transparently-priced, handmade jewelry. \
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When you buy fine jewelry from Frank Darling you don't have to worry about secret markups or hidden fees - we price each breathtaking piece fairly and in accordance with the quality and post-purchase care that Frank Darling has come to be known and loved for. Plus, because we believe that happy employees make for even happier customers, our pricing manages to not only support our fabulous jewelry but also ensure that our rockstar team is well taken care of.... it's a win-win, darling.\
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We also know that we would be nowhere without our everyday heroes and we’re all about honoring those who make a difference --the Military, First Responders, Nurses, Teachers, Students, and Government Employees. We see you, and we want to show our appreciation with a $100 discount off of a purchase of a setting and a certified loose diamond when purchased together.\
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J﻿ust chat in to get your custom promo code to add to check out!

Question 45

Do you offer rush orders?

Accepted Answer

Rushes are eligible on a case by case basis for collection styles and stones listed the United States.

This is a nonrefundable deposit of $350 for completion faster than our standard timeline. \
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P﻿lease reach out to hello@frankdarling.com with your name and order number and any questions regarding eligibility and timeline for your order!

Question 46

What is your warranty policy?

Accepted Answer

Frank Darling provides a lifetime warranty against manufacturing defects. This warranty does not cover wear and tear and excludes the center stone. Please note that having your ring serviced by a third-party jeweler will void this warranty.\
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I﻿f a center stone is lost due to loose prongs, or damaged beyond repair, Frank Darling is not liable for this loss.\
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Not sure if your piece broke as a result of manufacturing defects or regular wear and tear? A general rule of thumb — if your ring was damaged more than 6 months after purchase, it is usually due to wear and tear and not a manufacturer’s issue. \
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Most settings are damaged due to force being placed on the inner band, which can cause the ring to bend and deform, leading to stones popping out. This is sometimes referred to as a ring going "out of round," and can be avoided by taking the ring off when doing hand heavy activities.\
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**Examples of manufacturing defects that result in broken rings can include:** \
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💎 Stones that are loose even though they are set in a recently made ring \
💍 Newly-made rings that are deformed, bent or dented\
😲 Rings that are crooked\
🥇 Rings that were made with an incorrect material.\
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**Our warranty does not cover rings that were broken due to regular wear and tear which can include:** \
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🧴 Discoloration due to exposure of chemicals \
💍 Deterioration of prongs and precious metals as a result of wear \
💎 Bent, caught, or worn-out prong (s) that have resulted in a loose or lost stone thanks to daily wear and tear \
💎 Chipped or broken stones

Question 47

How can I initiate a repair?

Accepted Answer

**Take a deep breath—damaged jewelry is stressful, but you’ve got this.**\
We know how heartbreaking it can be when something happens to your ring. That’s why we offer a lifetime manufacturer’s warranty, which covers common issues caused by manufacturing defects.

If your piece is insured, we recommend reaching out to your insurer to initiate a claim. These can take some time to process, so it’s best to get the ball rolling as soon as possible.

T﻿hen, when you're ready, **[click here](https://frankdarling.fillout.com/servicerequest)** to initiate a repair.

W﻿e'll be in touch once we receive it with next steps and timelines.

Question 48

Do I need insurance?

Accepted Answer

Absolutely. Insuring your ring provides you with the best security against loss or damage. It’s also easy to get. Like, astoundingly easy.  Many homeowner’s and renter’s insurance programs offer engagement ring coverage up to a certain point; however, if you want to ensure full coverage or just explore other options, consider shopping around to find insurance that matches your budget as well as your needs. \
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You can insure the ring through your homeowners or renters' policy. This is going to be the most affordable but also the least exhaustive coverage. You can also insure it through a third-party policy like [Jewelers Mutual](https://my.jewelersmutual.com/jewelry-insurance-quote-apply). The rates are pretty standardized and around 1.8% of the value of the ring annually. We recommend going with a jewelry-specific policy because the coverage is more exhaustive.\
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Contact us to purchase an appraisal for a copy of your detailed receipt to get started.

Question 49

What is the complimentary care plan?

Accepted Answer

Your own personal jewelry concierge? Yes, please! Our complimentary care plan ensures your jewelry stays safe, secure, and sparkly. With every engagement ring and wedding band purchase in the US, you'll receive:

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Polishing\
Prong tightening\
Steam cleaning \
Re-dipping for white gold pieces

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Ready to send your piece(s) in for service? **[Click here](https://frankdarling.fillout.com/servicerequest)** to initiate the process and request an insured return shipping label or book a drop off at one of our showroom locations.\
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Frank Darling pieces that have been damaged, misused, or taken to a third party jeweler are ineligible for service under this plan.

Question 50

Are tennis bracelets covered under the complimentary care plan?

Accepted Answer

Unfortunately, our tennis bracelets are not eligible for coverage under our Complimentary Care Plan. But don't freak out just yet because those little mishaps and "oops" moments that life tends to throw your way? That's when your personal jewelry insurance policy has the potential to be a total game-changer. So if you have jewelry insurance and notice a missing stone, check in with your provider. Then sit back, relax, and get back to sparkling status in no time at all.

Question 51

Getting started on a ring resize

Accepted Answer

**There’s nothing more frustrating than designing your dream ring… only to realize it doesn’t fit.**

Don’t worry—we’ve got you. Frank Darling offers one free resizing (plus shipping!) for all domestic engagement rings and wedding bands within 90 days of their ship date.

**[Click here](https://frankdarling.fillout.com/servicerequest)** to initiate a resize or request a ring sizer.\
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**D﻿uties and taxes:**\
If you originally paid duties and taxes on your ring, you'll be able to ship your ring in for resizing without triggering additional fees.\
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If you opted to ship your ring within the USA initially, but you live internationally, you are responsible for the duties and taxes of your full item purchase amount once it has been shipped back into your country after a repair. In this scenario, it's usually better to have the ring resized locally. Frank Darling is not liable for any customs and duty charges in this scenario.

Question 52

Getting started on a tennis bracelet resize

Accepted Answer

You can exchange your tennis bracelet within 30 days of purchase. If the new bracelet is in stock, your exchange will typically be processed within 7–10 business days. If it’s made to order, it may take up to three weeks.

There’s no exchange fee—if your new piece costs less, we’ll issue a credit; if it costs more, we’ll send you an invoice for the difference.

**[Click here](https://frankdarling.fillout.com/servicerequest)** to request a complimentary return shipping label and initiate a return or exchange.

Question 53

Ring Resizing Guidelines

Accepted Answer

W﻿hile we like to think we're ring wizards; unfortunately, there's physics to contend with, leaving us with some pesky limitations. These are our general resizing tolerances. Resizing beyond this puts the ring at risk of going out of round or stones popping out.

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Solitaires with 2mm+ round or square bands: +/- 2 sizes \
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Solitaires with 1.5mm - 2mm round or square bands: +/- 1 size\
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Solitaires with ½ pave bands: +/- ¾ size\
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Solitaires with ¾ pave bands: +/- ½ size\
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Three+ stone settings: +/- ½ size\
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Solitaires with triple pave bands: +/- ¼ size\
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Split shanks: Dependent on setting\
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Textured bands, full eternity bands, rings with birthstone details unfortunately can't be resized.\
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**Non resizable rings**\
As much as we wish we could resize certain rings like eternity bands, their unique structure makes it impossible. As a result, these rings are eligible for one complimentary exchange under our return policy.

Question 54

Future Ring Resizes

Accepted Answer

Since frequent ring resizing removes metal, which can degrade its structural integrity over time, it's best to avoid resizing your ring too often. Resizing once every few years or after a significant life event is totally fine. Once a season? Not so much.

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If you do decide to resize your ring, you'll want to ship it back to us to avoid voiding your warranty. Each resize includes a complimentary cleaning and polishing and is priced as follows:

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$100 per resize + free insured next-day air shipping for the US\
$100 per resize + $100 for insured, worldwide express shipping from Canada\
$100 per resize + $300 for insured, worldwide express shipping from other regions\
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To avoid additional duties and taxes, all international orders must be shipped from and back to the original country of receipt.

Question 55

How will my order ship?

Accepted Answer

**Try at Home Orders**\
Try at home orders ship via USPS and take 3-5 days to arrive.\
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**U.S. Orders**

* **Orders under $2,000** ship via **FedEx Two Day Air**.
* **Orders over $2,000** ship via **FedEx Next Day Air**.

All U.S. orders require a **signature upon delivery**. You’ll receive tracking updates when your order ships and again when it’s out for delivery. While we’re not able to guarantee an exact delivery window (as it varies by location), FedEx will attempt redelivery the following business day if a delivery is missed. Please note that if a delivery is missed on **Friday**, the next attempt will be made on **Monday**.\
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**International orders (Excluding Canada)**

All international orders ship via **FedEx International Priority** and typically arrive within **3–5 business days**, including customs clearance. When your order reaches customs, **FedEx will contact you by phone or email** to arrange payment of duties and complete a POA. Once duties are paid, FedEx will provide an updated delivery estimate. Please note that all international orders **require a signature upon delivery**.

**Canadian orders**

All Canadian orders ship **Delivery Duty Paid (DDP)** via **FedEx International Priority**, which typically arrives within **3–5 business days**. While your package should clear customs smoothly, FedEx may occasionally reach out for additional information. If they do, please contact us at **[hello@frankdarling.com](<>)** so we can help get your order released quickly. Please note that all international orders **require a signature upon delivery**.

Question 56

Is my shipment insured?

Accepted Answer

Absolutely. All orders are insured while in transit from the time they leave our studio to when the box is signed for.

Question 57

Is your jewelry packaging discrete?

Accepted Answer

Absolutely! All fine jewelry orders ship packaged in a UPS or FedEx express box without any external logos or markings. The return label has a small "FD" identifier.

Question 58

Do I have to pay duties and taxes?

Accepted Answer

**For orders shipping to Canada:**\
Canadian orders are shipped with duties and taxes prepaid at checkout, so your order arrives quickly and without delay. \
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**For orders shipping to the Rest of the World (ROW):**\
For most international orders, duties may range from 5–25% and are payable directly to your country’s customs office. Once your package arrives, customs will reach out via phone or email to collect payment before releasing your order for delivery.

Question 59

How to start a return

Accepted Answer

**[Click here](https://frankdarling.fillout.com/servicerequest)** to initiate a return and request a complimentary insured shipping label, or book a drop off at one of our showroom locations.

Question 60

What is your return policy?

Accepted Answer

All jewelry can be exchanged or returned for a full refund 30 days from the date the order is eligible to ship \*OR\* 60 days from the date of first payment, whichever comes first. \
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**The Nitty Gritty**\
Returned items must be in its original unworn condition and accompanied by all original documentation. \
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If your item was ordered on layaway, it is not eligible for returns more than 60 days from your order day or 30 days from the date of eligible ship date / date of receipt (whichever one comes first)\
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All certified diamonds must be returned with their original certificate, or a $250 replacement fee will be applied. \
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Customers can only return one item every 6 months. Multiple returns within that timeframe will not be accepted. \
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Canceling an order during production is considered a return. \
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Pieces that have been deemed to be misused or taken to a third party jeweler are ineligible for returns. \
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Your return window begins from the original date your purchase is ready to ship or be picked up, and if you request a special later delivery, your return date will remain the same as its original shipping date.

Question 61

What is your return policy for loose stones?

Accepted Answer

Certified loose diamonds, gemstones, and moissanite can be exchanged or returned for a full refund for 30 days from the date the order is eligible to ship.

Question 62

Return shipping

Accepted Answer

R﻿eturn shipping is included for US orders. There are no restocking fees.\
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Return shipping is not covered for international orders. The cost for return shipping would $150 for packages originating from Canada and $350 for packages from the rest of the world (ROW). Please note that taxes and duties are non-refundable, and you will not be charged again after the initial payment.\
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**International returns or resizes must be shipped from the original delivery address or pick-up location, or they will be subject to duties and taxes.**

Question 63

Exclusions and fine print

Accepted Answer

**Placeholder Rings**\
Placeholder rings are not available for return.\
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**Sample Sale Items**\
Items purchased through our sample sale are not available for return.\
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**Custom Cut Stones**\
Returns on jewelry containing custom cut stones are subject to a $500 restocking fee.\
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**R﻿ush Orders**\
R﻿ush service fees are ineligible for refund.\
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**D﻿eferred Ship Dates**\
If you have a special request for a later delivery date, our 30-day return/exchange window begins on the date that your order was originally available to ship or be picked up at our studio.\
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Frank Darling is not liable for purchases left in our studio past 6 months from purchase date. This includes loss and theft of your purchase. We want to make your sparkly as soon as possible, so please also opt to ship or pick it up as soon as possible!\
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**The Nitty Gritty**\
Returned items must be in its original unworn condition and accompanied by all original documentation. \
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If your item was ordered on layaway, it is not eligible for returns more than 60 days from your order day or 30 days from the date of eligible ship date / date of receipt (whichever one comes first)\
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All certified diamonds must be returned with their original certificate, or a $250 replacement fee will be applied. \
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Customers can only return one item every 6 months. Multiple returns within that timeframe will not be accepted. \
\
Canceling an order during production is considered a return. \
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Pieces that have been deemed to be misused or taken to a third party jeweler are ineligible for returns. \
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Your return window begins from the original date your purchase is ready to ship or be picked up, and if you request a special later delivery, your return date will remain the same as its original shipping date.

Question 64

Does Frank Darling offer an upgrade program?

Accepted Answer

Absolutely! Frank Darling offers an upgrade program exclusively for natural, GIA certified diamonds falling within the D-J color range. As of now, this program does not apply to lab-grown diamonds or colored gemstones.\
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**Here are the key guidelines:**\
💎 The new diamond must be priced at least twice as much as your original diamond.\
💎 The original diamond should have been purchased through Frank Darling.\
💎 Upgrading one diamond for multiple diamonds, or vice versa, is acceptable as long as the total price of diamonds in your new selection is at least double that of your originally purchased diamond(s).\
💎 Your diamond must be in its original condition with the original diamond grading report. The grading report should be in good, reusable condition; otherwise, fees may apply for replacing the grading report.\
💎 This program is available within the United States only.\
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**Additional Points to Note:**\
💎 Upgrade orders are not eligible for discounts, price matches, or promo codes.\
💎 The credit value is solely based on the purchase price of your original diamond.\
💎 Your original diamond must be returned to us and accepted by our QA team before your new selection is shipped.

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