Need a Hand?

We have samples of our settings made so that you can see them from the comfort of your home!

They are sterling silver and plated with a CZ center stone.
This lets you try your Frank Darling rings at home with no commitment to choose immediately.

We have limited quantities of each setting as we ship and restock daily. Please put your email down to get notified of your faves coming back in stock!

Carat varies based on the collection. Most will be 2ct CZ equivalent center stones. Some styles may have 1.5ct CZs.

You can contact us at hello@frankdarling.com to check as well!

Size 6.5!

Yes it does! You are free to keep the ring sizer as well.

Sometimes USPS scans the kits before delivering them. Don’t stress. Give it 1-2 more days to arrive. Often it’s been misdelivered to a neighbor or shows up shortly after the scan. If it still doesn’t show up, email us at hello@frankdarling.com and we can help.

Email us at hello@frankdarling.com and we can extend the return window by a few days.

Your card on file will be charged $250.

Email us at hello@frankdarling.com and we can send a replacement.

At the moment our try at home program is available in the US only but we're happy to show you settings over videochat to if you book a consultation!

Placeholder rings are sterling silver replicas of ring settings from our collection! These are used in-lieu of a finished ring for proposal if you are on a tight timeline or as a travel ring!

Most collection styles are available as placeholder rings and cost $150 before tax.

Placeholder rings are sterling silver base and plated with 18K gold or rhodium, set with a 2 carat cubic zirconia stone, and available in US sizes 4 - 8

It takes up to 7 business days to resize and refurbish placeholder rings, and they will be shipped overnight to you.

Post proposal, the placeholder ring can be traded in and credited towards a purchase of $4,000 or more.

Placeholder rings are not eligible for return, repair, nor remake.

They are excluded from our warranty as well as our complimentary care plan.

Since they are sterling silver and plated, they will wear down with frequent wear as well as contact with chemicals. Silver is a soft metal, thus could bend and break with a hard enough hit.

All of our jewelery pieces are hand made in the heart of NYC with our bench jewelers in the Diamond District!

We use recycled gold and platinum as they are plentiful already in circulation. We get our metal from refineries, and also send our scrap metal back to the same refineries to continue recycling metal.

Recycled gold is reclaimed from post-consumer sources and re-refined. It’s exactly the same as newly mined gold without the environmental damage. Our sources include recycled jewelry, industrial products, and electronics.

Yes, we plate all our white gold rings with rhodium unless you request otherwise. Rhodium gives white gold a whiter, brighter look!

If you don't want rhodium plating, just email us at hello@frankdarling.com!

Our 14K yellow

gold alloy is 4.98% Zinc, 4.77% Silver, 31.75% Copper, and 58.5% Gold.

Our 18K gold alloy is 75% gold, 15% silver, and 10% copper.

Our 14K white gold is 6.12% Zinc, 22.92% Copper, 11.67% Nickel, .79% Other, and 58.5% Gold

Our 18K white gold alloy is 75% gold, 14% copper, 5% zinc and 6% nickel.

Our platinum alloy is 95% platinum and 5% ruthenium, another member of the platinum family.

Our 18K rose gold is 75% gold, 24% copper, 1% silver with trace elements of zinc. The zinc accentuates the color of the copper and gives it a lovely blush pink hue. We currently dont offer 14k rose gold as it tarnishes much faster due to the higher copper content.

We’re known for our light, airy bezels. On average, our bezels finish around .5mm but this can be customized if you have a preference.

The thinnest we make our rings is 1.5mm. We do not make bands thinner than this width.

Our mill grain detailing is done by hand. In certain cases, where there isn’t enough room, it’s cast into the ring.

Around .75- .9mm when finished, depending on the center stone size.

Our classic prong finish is a claw prong, sometimes also referred to as a talon. We can also do round prongs or square prongs. To make this change, please email hello@frankdarling.com!

At Frank Darling, we made the decision to discontinue our Price Match Guarantee. Why did we do this? Well, at the end of the day we found that there really is no matching our fair, transparently-priced, handmade jewelry.

When you buy fine jewelry from Frank Darling you don't have to worry about secret markups or hidden fees - we price each breathtaking piece fairly and in accordance with the quality and post-purchase care that Frank Darling has come to be known and loved for. Plus, because we believe that happy employees make for even happier customers, our pricing manages to not only support our fabulous jewelry but also ensure that our rockstar team is well taken care of.... it's a win-win, darling.

We also know that we would be nowhere without our everyday heroes and we’re all about honoring those who make a difference --the Military, First Responders, Nurses, Teachers, Students, and Government Employees. We see you, and we want to show our appreciation with a $100 discount off of a purchase of a setting and a certified loose diamond when purchased together.
Just chat in to get your custom promo code to add to check out!

We do not offer a Bring Your Own Stone program at this time, thus do not work with any outside stones or jewelery.
We only make settings with diamonds purchased through us! If you cannot find something you are looking for, our team of designers can lend a hand!

US order ship UPS next day air, signature required on delivery, in a nondescript UPS express box.

International orders ship UPS worldwide express and also require a signature on delivery.

Yes, your package is insured from the time it leaves our studio until you sign for it for the full purchase price.

Yes! Your order will arrive in a white UPS express box with no labeling on the outer box.

Always. Complimentary next day air shipping is included with all engagement ring purchases over $1,000. Purchases under $1,000 ship via 2 day air.

International packages ship via UPS worldwide express and generally take around three to five business days.

However, there can be delays in customs, and this is outside of our control.

This depends on where you live. Duties and taxes vary country by country and can range from 0% to around 25%. Once the package has been received by your country's customs department, they will call you directly to collect the duties and taxes.

It’s a good idea to factor this into your budget. Contact us if you’d like help estimating how much this will be.

Yes! Frank Darling offers a lifetime warranty against manufacturing defects. This does not include wear and tear.

Our warranty and complimentary care plan does not cover your center stone.
If a center stone is lost due to loose prongs, or damage beyond repair, Frank Darling is not liable for this loss.

Please put your ring under insurance so that you are covered for any loss, theft, or damage beyond repair. Although diamonds and moissanite are very strong rocks they can still chip and break!

-Stones already loose in newly made ring
-Wrong ring size
-Newly-made rings that are deformed or bent

-Discoloration due to exposure to chemicals
-Porosity issues due to exposure to chemicals
-Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
-Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
-Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Our complimentary care plan includes free resizing, polishing, prong tightening, and resizing for life on all engagement rings in which the center stone was purchased through us, at list price.

Shipping is not included, but we can provide an insured shipping label at reduced rates. It’s between $20 – $100 each way depending on the value of the ring.

Valid for US orders only.

Please email hello@frankdarling.com to get in contact with our client care team!
They will be in touch with next steps on our repair process.

Rings outside of the 60 day return window are responsible for shipping costs back to our NYC studio. We will provide a return label once it has been paid for.

Our QA team will inspect your ring to determine potential causes of damage.
This takes around 2-4 business days. We will be in touch regarding the work required and if it is covered under our warranty and complimentary care plan, or not.

Generally, repairs take around 1-2 weeks, depending on the repair work needed.

Because each ring is custom, every issue we encounter is a unique case, and we have to inspect each ring to determine whether it is covered by the manufacturing warranty. If we find an issue is not covered by warranty, we also offer you options on how to repair the ring.

At Frank Darling, we offer free 30 day returns for all collection styles. If for any reason you're unhappy with your purchase, you can return it within 30 days for an exchange or for a full refund.

Your return window begins when your purchase is ready to ship or pickup, and includes free return shipping via UPS air.

Returned items must be in their original, unworn condition and accompanied by all original documentation and must be returned to Frank Darling within the eligible return window.

Layaway orders are not eligible for return more than 60 days from the first payment.

Orders canceled during production are considered returns.

If you have a special request for a later delivery date, our 30-day return/exchange period begins on the date that your order was originally available to ship or be picked up.

Only one ring per customer is eligible for return every 6 months. Jewelry determined misused or taken to a third-party jeweler is not eligible for return.

All certified diamonds must be returned with their original certificate, or a $250 replacement fee will be charged.

At Frank Darling, custom styles are also eligible for return, but it's a little more complicated.

The setting (everything excluding the center stone) can be returned for a full refund for 30 days from the date your purchase is ready to ship or pickup, and includes free return shipping via UPS air.

The center stone can be returned for a full refund for 60 days from the date of first payment or within 30 days from the date your purchase is ready to ship or pick up, whichever comes first. It also includes free return shipping via UPS air.

Returned items must be in their original, unworn condition and accompanied by all original documentation and must be returned to Frank Darling within the eligible return window.

Layaway orders are not eligible for return more than 60 days from the first payment.

Designs containing custom-cut stones are subject to a $500 restocking fee in the event of a return.

Orders canceled during production are considered returns.

If you have a special request for a later delivery date, our 30-day return/exchange period begins on the date that your order was originally available to ship or be picked up.

Only one ring per customer is eligible for return every 6 months. Jewelry determined misused or taken to a third-party jeweler is not eligible for return.

All certified diamonds must be returned with their original certificate, or a $250 replacement fee will be charged.

If you have a special request for a later delivery date, our 30-day return/exchange window begins on the date that your order was originally available to ship or be picked up at our studio.

Frank Darling is not liable for purchases left in our studio past 6 months from purchase date. This includes loss and theft of your purchase. We want to make your sparkly as soon as possible, so please also opt to ship or pick it up as soon as possible!

Yes, international orders are eligible for return, we just ask that you cover the cost of return shipping. Duties & taxes are not eligible for a refund.

Yes! As long as you’re within your return window you can exchange the setting. You will be responsible for the cost difference , if there is one.

Just email hello@frankdarling.com if you'd like to request this!

Absolutely! As long as you're within your return window you can return a loose stone. Each client is only allowed one loose diamond return. The diamond must arrive in its original condition, with its diamond certificate, and must not have been previously set by a 3rd party.

Placeholder rings are not eligible for return nor exchange.

They are final sale and only credited towards a future order of $4,000 and above.
The placeholder ring will have to be returned for this credit to be applied.

Yes, we offer an upgrade program on natural, GIA certified diamonds in the D-J color range. We don't have an upgrade program for lab grown diamonds or colored gemstones at this point in time.

Here are the guidelines:

The new diamond must be at least 2x the price of your original diamond.

The original diamond must have been purchased through Frank Darling.

You may upgrade one diamond for multiple diamonds, or vice versa, so long as the total price of diamonds in your new selection is at least double that of your originally purchased diamond(s).

Your diamond must be in its original condition with the original diamond grading report. The grading report must be in good, reusable condition, or fees may apply for replacing the grading report.

Available within the United States only.

Upgrade orders are not eligible for discounts, price match, or promo codes.

The credit value will be solely based on the purchase price of your original diamond.

Your original diamond must be returned to us and accepted by our Quality Assurance department before your new selection is shipped.

Yes, we can custom cut center stones on a case-by-case basis depending on the shape, size, and availability of rough material.

It generally takes 4-6 weeks to custom cut a center stone, plus 1-2 weeks for certification. IGI certification is included in quote of stone, if you want GIA, it will cost a bit more!

While we cannot guarantee an exact grade post-certification, we can guarantee a minimum color, clarity and carat weight.

Custom cut center stones are non-refundable, but eligible for exchange for equal or greater value.

Should you choose to exchange your custom cut center stone, there is also a $500 restocking fee.

Yes! If we can't source the perfect side stones, we can custom-cut them.

It takes around 2-8 weeks to cut the side stones. This extends the overall production time to 5-13 weeks depending on the complexity of the project.

We can custom cut lab-grown diamond side stones, natural diamond side stones, and some gemstones.

Custom cut side stones are eligible for return under our returns policy subject to a $250 restocking fee.